Service Administrator - Customer Care

Service Advisor - Škoda | Sighthill, Edinburgh | Working hours are 40.0 hours per week, Monday to Friday plus a rotational Saturday morning paid at time and a half rate | In excess of £40,000 per annum on target earnings dependant on performance in the role
West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role.
Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.
The ideal candidate for this role will have at least 2 years' experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment.

You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.

Experience in a similar role within an automotive environment
Experience of working within a customer service environment
Strong administration skills
Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
Flexible and adaptable approach
Full UK Driving Licence
Ensuring that customers are given exceptional levels of service
Using specialised software be required to price jobs and upsell
Dealing with phone calls quickly and efficiently
Keeping the reception area tidy
Company pension
Access to car scheme