monday.com is looking for a User Experience Research Operations Specialist to help take our UX Research program to the next level. This is an exciting opportunity to bring our Product, Design & Marketing teams closer to our customers, so we can continue to build delightful, best-in-class products that are used daily by millions of people worldwide.
In this role, you'll work closely with our UX Research, Product Management, Design, Data Analytics and Customer-facing teams to create an environment and develop infrastructure that enables us to have direct access to our users at scale.
About The RoleBuild intuitive, repeatable and efficient processes for UX Researchers and non-researchers to manage their UX research projects, start-to-finishSource, screen and schedule participants for remote and in-person UX Research ceremonies and studiesManage and maintain 3rd-party vendors and research toolsAssess and introduce new tools that will help our research activitiesSupport & scale adoption of tools and methods; via resources, onboarding, ongoing training, support and staying up to date with new capabilities in the marketServe as the go-to person for questions regarding research execution and identify opportunities for better training and/or educationManage payment system and budgets for research incentive programBuild transparency across the org, by maintaining a repository of research outcomes & learningsEnable visibility of research insights and impact to Product & Design leadershipCoordinate logistics of UX Research ceremonies & eventsMonitor KPIs and continuously share measurable results of process improvements that illustrate operational excellenceProvide strategic insights into the critical factors that impact the UX research practice and continuously optimize our approach, artifacts and systems, based on changing needs and team growthWork with Legal & Security to ensure our research practices are in line with regulationsYour Experience & Skills4+ years of professional experience developing operational processesDemonstrated experience improving operational efficiency and effectivenessSystems-thinking approach and creative problem-solverAbility to roll your sleeves up and get very technical - whether it's automating our workflow, collaborating with our data analysts or testing new toolsStrong project management skills, detail-oriented and organizedExcellent written & verbal communication skills in English (You'll be communicating with customers and vendors regularly)Past experience working within a fast-paced SaaS companyFamiliarity with product development processes and how qualitative research methods fit in to this, a plusPrevious experience with monday.com (or a similar tool), a plusWe believe in equal opportunity. monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to ******. All requests for accommodation are treated confidentially, as practical and permitted by law.
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