Senior Technical Support Engineer – Gnss - £46,000 – Devon

Leading communications client now requires a Technical Support Engineer to aid the development of their innovative GNSS Technology.

This role will diagnose/resolve issues related to our client's satellite navigation and test simulation systems.
The position will be customer facing, providing guidance and advice to customers and collaborating with the in-house engineering team to solve complex issues.

Responsibilities: Work with the global support team to provide customers and end users with technical support.
Prepare and deliver solutions to customers for both hardware and software issues.
Liaise with Software and Hardware teams to resolve complex customer issues and highlight design flaws.
Provide hardware repair and calibration services for positioning, navigation and timing customers.
Manage incoming Service requests from customers and sales teams.
Maintain records of customer issues and product defects using Salesforce/JIRA.
Key Requirements: Beng or HND in an Engineering discipline.
Strong understanding of GNSS/satellite navigation concepts.
Previous experience providing customer support.
Excellent communication/customer service skills.
Direct experience using standard RF and other test equipment (Power meters, Spectrum analysers, Frequency counters, Oscilloscopes) Ability to read and interpret technical manuals, RFCs and regulations.
Ability to write reports and business correspondence.
This role provides a base salary of up to £46,000 + Excellent benefits.

In terms of location, this role is based in Paignton with 5 days per week on-site.