Senior Technical Program Manager

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for coordinating  delivery across various workstreams / value streams / other GAR platforms  as part of the Modernization initiative enabling teams / trains to coordinate dependencies, help remove impediments, coordinate technical discussions and dependencies, manage / coordinate various kind of testing and be the face of team with external platforms 
Key Responsibilities
Steers execution on defined, program-level goals for medium-to-high complexity programs
Works within and across team(s) to anticipate, track, and resolve risks and impediments to delivery
Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution
Participates with product and engineering leaders to build implementation roadmaps
Provides and consolidates inputs for leadership updates; facilitates meetings with leadership on delivery status and key decisions needed to support project delivery
Identifies and executes on opportunities for improvements to the delivery process; works with relevant teams to redesign process flows
Mentors, guides, and supports Technical Project Managers and other team members as appropriate
Tracks and interprets relevant OKR/KPIs; identifies key insights & next steps
Participates in PI planning meetings and other Agile ceremonies for team/teams. Contributes to prioritization discussions and pressure tests plans for feasibility, capacity, and risk
Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements
Monitors and ensures compliance with SDLC standards
Facilitates and plans change management and release management activities
Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management
Follows and instills documentation best practices to ensure designs meet requirements
Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions

Scope of Impact/Influence
Collaborates with Engineering teams to drive alignment architectural approach and technical strategy to execute delivery
Responsible for tracking delivery, and activities related to medium to high complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program goals are met.
Embraces the Technology SDLC process and role models a continuous improvement mindset

Education & Experience
Bachelor's Degree in technical discipline or equivalent work experience required; advanced degree preferred
Certifications in project management methodologies is preferred
3+ years in program delivery and project management
Experience with Agile/SAFe/Lean methodologies a plus
Experience managing multiple initiatives, priorities and teams

High-performing Behaviors
Independently drives work, with some supervision, guidance, and coaching from line manager and senior members of Engineering team
Independently defines problems and identifies solutions in the face of ambiguity
Ability to manage multiple projects across multiple teams
Tailors messages and style across stakeholder groups
Understands and aligns priorities to the program vision and strategy

Knowledge/Skills
Technical knowledge sufficient to understand and discuss technical challenges and systems design
Ability and aptitude to learn new technical skills quickly.
Working understanding of major coding languages to track delivery challenges and support solutioning
Experience writing technical documentation
Ability to manage cross-functional projects with technical dept
Strong understanding of organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose problems and improve delivery
Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus
Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
Ability to manage the post-production processes, drive quality, and implement testing best practices
Technical problem solving and issue-resolution abilities
Ability to maintain a high attention to detail in a deadline-driven work environment
Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders
Strong understanding of interconnections between various business priorities
Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.
Strong ability to manage change in a dynamic environment and influence others without direct authority

Technology Core Competencies
Adaptive Communication
Agile Practices
Industry and Company Knowledge
Organizational Change Management
Technical Acumen
Technology Industry Trends
Game Changers
Adaptability
Collaboration & Teamwork
Continuous Improvement
Courage
Curiosity
Ingenuity
Servant Leadership
Tenacity

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.