A Senior Technical Lead is required to join an established and growing business based near Fulwood, in Lancashire.
Are you an enthusiastic, customer-focused IT professional?
We're looking for a strong L3 IT Support Engineer to join a small and friendly team in Preston.
If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!
Key Responsibilities: Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
Experience and migration expertise Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.
Leadership: Strong leadership (line management) experience What You'll Do: On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
Remote Support: Provide remote support to customers across our group.
Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections.
Office 365: Utilize your knowledge of the Office 365 environment.
Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues.
IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.
Requirements: Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations.
Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team.
Must hold full driver's license Previous experience working for a MSP essential The company: Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
Friendly Team: Work with a supportive and collaborative team.
Growth Opportunities: Develop your skills and advance your career in IT support.
Additional Information: Salary for this role is competitive up to £40,000 dependant on experience Based on site in the office.
Working hours: Monday - Friday, 37.5 hours per week working between the hours of 08:00 - 17:00.
Benefits Include: 25 days holiday + Bank holidays Birthday day leave Income protection Life assurance Private health And many more!
Salary: £45,000 - £60,000 dependant on experience and expertise How to apply: If you are interested in the Senior Technical Lead role, please submit a copy of your CV to For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency TPBN1_UKTJ