Senior Technical AnalystCardiff/NewportUp to £57,852 (+10% bonus)The OpportunityYolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment.Position OverviewAs a Senior Technical Analyst, you will play a critical role in implementing, configuring, governing, and advancing our technology portfolio.
This role is ideal for someone with strong analytical and troubleshooting skills who is proactive in supporting a variety of business areas while continually seeking to enhance their technical expertise.
Key responsibilities include:Key ResponsibilitiesDesktop Services Management:Oversee and manage the underlying technologies and toolsets used to deliver desktop services across the organization.Provide technical expertise and specialist knowledge for all desktop infrastructure, with a focus on at least one core area of responsibility.Collaboration and Implementation:Collaborate closely with the ITS Lead Technical Architect and fellow Senior Technical Analysts to ensure all new and existing technologies meet design and security requirements.Regularly apply security updates and system patches for desktop service systems under your management.Vendor Relations & Roadmap Development:Work with vendors to develop and maintain a technical roadmap and support lifecycle for desktop systems, identifying potential risks and mitigation strategies.Training and Knowledge Transfer:Mentor and train technical analysts within the desktop infrastructure team to ensure high levels of technical knowledge and exceptional customer service.Collaborative EnvironmentYou will work closely with:Enterprise Operations Delivery LeadOperational Heads of Service and Business Improvement ManagersColleagues from Business Information Services and ITS Architecture TeamsTeam members across Retail and Support Services, as neededQualifications & ExperienceTechnical Expertise:Extensive experience supporting and troubleshooting one or more of the following:Active Directory / PKI and Certificate ManagementEndpoint Detection and ResponseAzure Security ProductsPowerShell ScriptingAzure Active DirectoryAzure certifications (SC300, AZ104) are highly desirable.Think this one's for you?If you think this Senior Technical Analyst is for you