Senior Support Workernhs Afc: Band 4

Main duties of the job To be the first point of contact for the service user or carer / relative, establishing the nature of the communicationTo answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisationTo identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitionerTo effectively manage incoming and outgoing postTo establish priorities, work independently, and proceed with objectives with minimal supervision.