At Gymshark, our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family – whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms.
In October 2022, the 10th year of our existence, we opened our very first Retail Store - a Flagship on London's prestigious Regent St.
Our community and customers are our 'family', so we treat them as such. We don't care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.
The Stock Room Manager, known internally in Gymshark as Senior Team Leader, is vital in helping to maintain the vibe that our family feel online, In Real Life (IRL). Essential to the seamless running of our Operations, you will play a crucial role in the leadership team, you'll be key in supporting the whole team to help bring Gymshark to life, in real life. You'll build and connect a hyper-localised and fully engaged community in your market, treating them like family.
To thrive in this role, you must be passionate about the brand and our mission. You must inspire, guide and encourage the team to create a great experience for all who visit.
WHAT YOU'LL BE DOING: Support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experience.Support stock management and movement, including audits, delivery and rapid replenishment.Maintain exceptional standards, with daily floor walks, checking team scheduling, monitoring supplies, and ensuring daily operations are well managed and run smoothly.Support store management to ensure both team and customers are kept safe at all times (Health and Safety, all LP considerations).Support all store processes and compliance, identifying needs, delivering training and maintaining accurate and consistent process management.Building great relationships and liaising with HQ Merchandising teams to ensure we have the right stock at the right time.Overseeing cash management and handling procedures in store.Be a role model for all in-store sustainability commitments, and support team members to understand and participate.Responsible for supporting the overall day-to-day running and strategic execution of the store.Identify and share opportunities both within your pillar and for the wider Gymshark business.Delivering feedback and working alongside your co-collaborators and key stakeholders in GSHQ.Support with the hiring, developing, and leading of a diverse and world-class team.Manage and support conduct and performance conversations with team members, supported by the People Team.Strive to achieve KPIs for your pillar, as demonstrated by the business.Be a role model for brand, customer experience, product knowledge and operational best practice.Support Gymshark's most important assets: our people, customers, and community.Support the store management with the execution of store-driven projects as needed.Support the delivery and completion of all compliance and mandatory training.Review commercial performance, using company reporting tools in order to assess and feedback on commercial performance.Provide feedback and liaise with merchandising teams on product performance and requests.Support, oversee and keep informed about in-store events in collaboration with brand teams.Review team member schedules, ensuring shifts and people are planned, to support the best customer experience.Work closely with the in-store visual merchandising team.Contribute towards promotional and peak planning.Work collaboratively with our Customer Support team.Deliver daily trade recaps, using reporting tools and team feedback to analyse and communicate performance.Manage all opening and closing duties, including key management and cashing duties.Drive communication and key focuses in daily team huddles.WHAT YOU'LL NEED: Experience in a Customer facing Management retail role.Strong commercial awareness and experience in reporting.Experience of working in a fast-paced, high volume, agile environment.Experience managing and developing effective teams.Passion for development – personal and of a team, with proven experience.Comfortable working in a digital environment.Highly effective communicator, written and verbal.Comfortable shifting gears and spinning multiple plates.Must be able to take and give constructive feedback.WHO YOU ARE: Aligned to and inspired by our brand values.A shared passion for our team, customer/community experiences and brand/product education.You do everything to ensure community and customer satisfaction.Your energy is infectious, you inspire those around you.Future focused visionary with integrity.A natural networker and connector.You do all of this whilst having fun, and ensuring others around you are too.You can commit to working where and when the retail teams need you.THE PERKS: At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.
33 days holidays (including Bank Holidays) + your birthdayEmployer pension contributions up to 7%Contribution to a gym membership50% Gymshark DiscountFinancial, Physical and Mental Wellbeing SupportPaid time off when you're physically and mentally unwellGenerous Family Leave packageBonus potentialBELONGING AT GYMSHARK:
Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible.
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