ServiceNow Senior Developer Leeds, UK
Permanent Opportunity
Position Overview
We are seeking a highly skilled & experienced ServiceNow Senior Developer with a passion for innovation.
This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow partner.
In this role, you will be reporting into the Mastek ServiceNow Product Owner.
You will be responsible for designing, developing & implementing solutions on the ServiceNow platform, that align with our customers business strategies.
You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions.
Key Responsibilities
Platform Development & Configuration:
Design, develop & implement ServiceNow solutions, including custom applications, integrations & flows.
Configure, support & maintain core applications such as; ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub.
Technical Leadership & Collaboration:
Serve as a technical lead providing guidance & best practices.
Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective ServiceNow solutions.
Work with cross-functional teams to ensure seamless integration & delivery of end-to-end solutions.
Innovation & Continuous Improvement:
Stay current with ServiceNow best practices & industry trends to promote innovation.
Develop proof of concepts (POCs) for new ServiceNow features & capabilities.
Lead cross team initiatives to drive innovation ideas & see these through to fruition (with the prospect to re-purpose these capabilities across other customers).
System Administration & Support:
Perform regular system & application maintenance, ensuring optimal performance & stability.
Troubleshoot & resolve issues, providing timely & effective support to end-users.
Conduct system audits (when required) & prepare comprehensive documentation.
Training & Documentation:
Create technical documentation, including design documents, process flows & user guides.
Maintain ServiceNow specific technical documentation within ServiceNow Knowledge base & customer systems (as appropriate)
Train & support end-users on ServiceNow functionalities & best practices.
Must Have Skills
Able to commute to the central Leeds office.
Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead role developer role.
Extensive experience with ServiceNow development, including scripting (JavaScript, Glide).
Strong understanding of ServiceNow modules such as; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
Good understanding of ServiceNow out of the box architecture.
Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.
Excellent analytical & problem-solving skills, with a strong attention to detail.
Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
ServiceNow Certified System Administrator (CSA).
ITIL v4 qualified.
Preferred Skills
Experience with Agile/Scrum methodologies & tools.
Good understanding of ServiceNow modules such as; ITOM, CSM & SPM.
Good understanding of the Atlassian products, such as Jira & Confluence.
Good understanding of authentication methods used within ServiceNow.
Certified Implementation Specialist (CIS), or other relevant certifications.