Main area Service Design Grade NHS AfC: Band 8b Contract Permanent: 2 FTE attached to this request Hours Full time - 37.5 hours per week Job ref 990-TD-P&P-6756429-E
Employer NHS England Employer type NHS Site Leeds, London, Southport, Exeter Town Leeds, London, Southport, Exeter (other sites to be agreed) Salary £62,215 - £72,293 per annum (exclusive of London weighting) Salary period Yearly Closing 04/12/2024 23:59
Senior Service Designer NHS AfC: Band 8b Our Organisation The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern.
Job overview Do you believe in improving lives through data and technology? Do you enjoy uncovering user needs to understand complex problems, and designing services which will help literally millions of people look after their health?
We have exciting opportunities for experienced service design professionals who are a key part of our user-centred design (UCD) family of roles, alongside interaction designers, user researchers and content designers.
The work we do has a direct impact on millions of patients' lives, helping them access the essential services they need and supports them to get appropriate care as quickly as possible.
Main duties of the job Digital Primary Care delivers new capabilities to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry. Ensuring patients and frontline staff have access to modern digital products and services that better meet their needs, leading to fully integrated care.
Some of the key skills and experience you'll bring:
Demonstrable knowledge of service design and user centred design practices for both public facing and internal services and applications. Experience in a range of service design methods and sub-disciplines, for example, but not limited to user journey mapping, service blueprinting, service mapping, workshop facilitation, etc. Experience of leading cross-disciplinary teams and ensuring that the process for making design decisions is based on design knowledge, user research and knowing the user journey. Proven ability to develop skills and transfer knowledge of service design and user-centred design into new areas of an organisation. Experience of ensuring products and services adhere to, and are designed according to, the relevant user-centred design and accessibility standards, e.g. GOV.UK or NHS Service Standard, Public Sector Bodies Accessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc. Evidence of continuous professional development. Detailed job description and main responsibilities As a Senior Service Designer you will be responsible for:
Development and oversight of the design of whole healthcare journeys, collaborating with product management to define a vision for services, and share it in a way others can understand across multiple products in your portfolio. Collaborating with user researchers to ensure the needs of users, and organisational objectives are met. Using research evidence, design knowledge and negotiation with senior stakeholders to improve health outcomes for the public and health care professionals. Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals. Ensuring our products and services are inclusive, accessible, and equitable. Coaching and line managing user-centred design professionals in your portfolio area, including service designers, interaction designers and content designers. Person specification Knowledge / Experience Demonstrable knowledge of service design and user centred design practices for both public facing and internal services and applications. Experience in a range of service design methods and sub-disciplines, for example, but not limited to user journey mapping, service blueprinting, service mapping, workshop facilitation, etc. Experience of ensuring products and services adhere to, and are designed according to, the relevant user-centred design and accessibility standards, e.g. GOV.UK or NHS Service Standard, Public Sector Bodies Accessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc. Skills / Abilities Experience of working effectively with cross-disciplinary teams and ensuring that the process for making design decisions is based on design knowledge, user research and knowing the user journey. Proven ability to develop skills and transfer knowledge in service design and user-centred design into new areas of an organisation. Qualifications Evidence of continuous professional development. Our commitments to you We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that.
We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.
If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.
Please note that we currently do not accept applications via recruitment agencies.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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