Senior Sales and Reservations Manager High End Restaurant £50-55k plus great commission Maximize revenue, profitability, and cost-efficiency in the Reservations & Events department.
Oversee and train the reservations team to ensure adherence to standards and procedures.
Facilitate seamless communication across front and back-of-house teams while actively promoting all aspects of the venue.
The Role: Oversee all processes related to venue reservations and associated software.
Manage the reservations inbox, ensuring inquiries are responded to within a 4-hour timeframe.
Optimise inquiry conversion and venue occupancy, laying the foundation for a smooth operational service.
Promote the venue to local businesses, hotels, and tourism networks.
Train and supervise the reservations team to uphold company standards and procedures.
Respond promptly to incoming event and private dining inquiries (within 4 hours).
Host professional site visits, ensuring the venue is always presented at its best.
Act as a host for events as needed, fostering strong client relationships and overseeing smooth execution.
Provide the operations team with detailed event schedules to ensure high-quality service.
Manage group bookings with clear, professional communication throughout the booking process.
Lead and manage the reservations team, delegating tasks for efficiency and maintaining smooth department operations.
Deliver appropriate tools and training to enable excellent guest service.
Conduct performance reviews and ensure team alignment with company policies.
Experience: Minimum of 5 years in a similar role within a high-end restaurant.
Expertise in using SevenRooms and Tripleseat event software.
Strong negotiation skills and a proven ability to drive sales.
Exceptional written and verbal communication skills, with fluent English.
Charismatic, sociable, and approachable personality.
High energy and proactive approach with keen attention to detail.
Strong organisational skills and ability to multitask.
Thrives in fast-paced environments under pressure.
Immaculate presentation and understanding of exceptional guest service.
Problem-solving mindset and ability to foster strong working relationships with guests and staff.
For more information please get in touch with a copy of your CV today AMRT1_UKCT