We are seeking to appoint a Senior Quality Officer to join a well-established team at Head Office in Chandlers Ford. This position is pivotal in maintaining and enhancing the Quality Management System (QMS), driving compliance, and fostering a culture of continuous improvement.
Supporting the Quality Manager, the Senior Quality Officer will act as a subject matter expert, ensuring the organisation consistently meets ISO 9001:2015 standards and delivers exceptional service to its customers.
The position has a unique combination of strategic responsibilities, such as process development and supplier management, with operational duties, including audits, root cause analysis, and mentoring junior team members.
Key Duties & Responsibilities: Oversee and maintain the QMS, ensuring it reflects best practices and remains compliant with ISO 9001:2015 and other relevant standards. Define and optimise internal processes, creating and updating quality policies and procedures to drive operational efficiency. Manage and conduct internal and external audits, identifying non-conformances, preparing reports, and implementing corrective actions. Maintain and improve supplier management systems, conducting regular assessments and managing the Approved Supplier List. Champion continuous improvement initiatives, using methodologies such as Lean Six Sigma to enhance quality and operational performance. Investigate customer complaints, producing detailed reports and implementing resolutions to ensure customer satisfaction. Design and deliver training sessions on quality systems and best practices, mentoring junior team members to strengthen the organisation's quality culture. Monitor regulatory changes and assess quality-related risks, providing expert advice to ensure compliance and implement preventive measures. Skills & Experience Required: Proven experience in a senior quality role with a track record of managing and maintaining QMS. In-depth knowledge of ISO 9001:2015 standards, including implementation, auditing, and compliance. ISO 9001:2015 Lead Auditor Certification is essential. Strong analytical skills with the ability to interpret complex quality data and develop actionable improvement plans. Exceptional communication and leadership skills, capable of influencing stakeholders and fostering collaboration. Advanced IT skills, including proficiency in MS Office and experience with document control systems such as SharePoint. Comfortable working in a fast-paced, high-pressure environment with changing priorities. Full UK driving licence is required, with the ability to travel nationwide and occasionally stay away from home when necessary. Summary Position: Senior Quality Officer Location: Chandlers Ford Base with nationwide travel Duration: Permanent Salary: Competitive, based on experience Start: Notice Dependant
If you are a dedicated quality professional with the expertise to drive compliance and continuous improvement, we would love to hear from you.#J-18808-Ljbffr