Permanent Up to £95,000 + Pension + BUPA +ShareSave+ 6.6 weeks holiday+ Hybrid Working (2/3 days per week in the office) Southampton, Store Support Office We believe anyone can improve their home to make life better.
From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love.
Join us as a Senior Product Manager and you'll be a big part of this.
Role Purpose: Reporting to the Head of Customer Commerce, the Senior Product Manager is accountable for multiple complex products and services, delivered across multiple product teams.
You will work with your teams and business/group stakeholders to define and deliver product strategies that unlock strategic growth for the business.
Key Accountabilities Owning your domain strategy: Working with your team and business stakeholders to define the 2+ years out product vision and strategy for your domain area aligned to the business horizon plan and in concert with other domain areas.Act as a champion for your plan; bringing stakeholders along with you.Develop clear measurable OKRs with your business stakeholders that act as proof points and focus areas for your teams to deliver your strategyStay close to industry trends and competitor moves to keep your plan/execution at the cutting edge of the marketUnderstand your domain area with great clarity and continued curiosity; technology stack, customer behaviour, metrics, qualitative feedbackDriving a product culture: Bring 'customer first' and 'speed to value' thinking into the way the business makes decisions and prioritisesAct as an agent of change to help drive product led ways of working in our teams and stakeholders, including brining technology, design and product together to drive speed to valueKey member of the Product Chapter; adding your expertise to the broader community and supporting others.Stay close to our customers using a variety of qualitative and quantative tools.Robust delivery: Understanding and driving the flow of work through your teamsPrioritise delivery across your teams with clear alignment to product strategy and OKRsProactively manage team resources, quality standards, delivery timelines and risks in your domain across B&Q and Group teamsWith the support of the Programme Manager lead complex multi-team delivery.Team leadership: As a leader in our business you'll drive B&Q values and product culture in your team and the wider Tech team.Drive great performance and engagement of your team through regular 1 to 1s and quarterly check insSupport the development of the individuals in your team through regular conversations, a shared development plan and active coaching.Create an inclusive environment, engaging team through open and fair leadership which inspires and supports othersCoaching of your team and others in product ways of working including design thinking, innovation, making data led decisions, working cross functionally and stakeholder management.Required Skills & Experience: In depth experience of digital product management, governance models and delivery frameworks.Strong overall knowledge of application capabilities, integration, development methodologies and industry best practicesExperience of significant transformation leadership and managementGood understanding of product design framework, methodologies and user research.Well-seasoned strong communication and presentation skills at all levels of a businessTrack record of being a structured problem solver able to see, develop and focus on the bigger picture.Experience of team and line managementWorking an agile environment with matrix managementClear understanding of development frameworks, code management and operation of underlying infrastructureKnowledge and understanding of web analytics and optimisation solutions, especially Google AnalyticsDemonstrable evidence of building relationships and influencing across work levels, up to and including Board levelCapable of representing B&Q at external eventsBe a product thought leader and help to embed a product culture in B&QComfortable navigating and simplifying ambiguity
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