Senior Outreach Worker

Job summary An excitingopportunity has presented for a motivated and enthusiastic person to work with service users under the AssertiveOutreach Team To act as Keyworker/ lead professional within the for service-users in North East Lincolnshire This involves being responsible forassessment, developing, implementing and evaluating care plans using aperson-centred approach.
Ourideal candidate would be a committed team player as well as being able to workindependently demonstrating initiative and passionate in promoting good qualitycare to maximise independence.
This is a band 6 post, however, applications fromBand 5 applicants would also be considered for a developmental post if they arethe right fit for the team.
Main duties of the job The role involves been responsible for a caseload of patients withcomplex needs working directly with the patient, their families and supportingservices to provide an holistic approach to what is affecting healthpsychologically and socially.
While you will be a named key for your caseload,we utilise a team approach ethos and applicants must show strong team workingskills to meet the demands of our service users and the service itself.Applicants must have a flexible and innovative approach to promote engagementwith the service.
About us Hello!Weare Navigo.
We look after North East Lincolnshire's mental health andwell-being, an award-winning social enterprise that provides mental healthservices to the NHS and beyond.Thewhole basis of our work is to deliver services that we would be happy for ourown family to use.Weoffer a range of mental health services, including acute and communityfacilities as well as specialist support such as outstanding older adultsinpatient services, rehabilitation and recovery community mental health and anoutstanding specialist eating disorder facility.Rankedas one of the top UK companies to work for, we feature in the Best Companiestop 100 large company list.Asa social enterprise, we do things a little bit differently and have alsodeveloped income-generating commercially viable businesses that providetraining, education and employment opportunities including Grimsby GardenCentre.Workingat Navigo is not like working anywhere else.
Lots of places say that, but wereally mean it.Welike to work with forward-thinking people who want to make a difference.Comeand Join us !Pleasenote: Whilst we value all applications, if we believe an application to be AIgenerated, we will use a checking tool and may reject any application that hasbeen automatically generated.Shouldyou require any assistance in completing this application due to a disabilityor other needs please contact Job description Job responsibilities MAIN DUTIES /RESPONSIBILITIES:1.
Communication& relationship skills Thepost-holder will work with all members of staff within PCN's and Navigo.
They willwork in close liaison with health and social care professionals in statutoryand non-statutory agencies to facilitate and deliver a range of services toensure that continuing care needs of service users are met.
Participatein multidisciplinary meetings, case conferences and any other meetings asnecessary.Provide andpresent reports at Mental Heath Review Tribunals and Hospital managers hearings Effectivelycommunicate complex and/or sensitive information where there are barriers tounderstanding.
This includes communication concerning adult protection, abuse,cognitive impairment and other risks surrounding a service users mentalhealth.
Barriers to understanding include working with service users who couldbe hostile or highly emotional, who have complex needs and may be vulnerable.
Maintainaccurate clinical records according to professional standards.
Toparticipate in clinical and Management supervision.
Promote andimplement creative ways of working with service users Instigate,develop and maintain a relationship with the service user and/or carer tofacilitate the accurate delivery of care.
Managehighly confidential information in respect of members of the public inaccordance with local and national policy.
work with service users subject to restrictive interventions such as Community TreatmentOrder and DOLs2.
Knowledge,training and experience Attendappropriate training as identified with supervisor through supervision, reflectivepractice, handover, appraisal and provide feedback to the Team on training.
Maintainand update skills/knowledge relevant to the post and ensure practice isevidence based.
Attend andparticipate in Team and clinical meetings as required.
Participatein clinical supervision process, in appraisal and individual performance reviewprocess.
Participatein the training, education and induction of new Team members, seconded workersand other agencies as identified by Team Leader.
To demonstrate and promote tothem high standard of care and working at all times.
Participatein audits/surveys.
Havespecialist knowledge and training, gained through formal training andexperience, relating to older people and mental health and apply this knowledgewhen delivering care to service users.
Provideadvice and support to other agencies around issues relating to Mental Health.
3.
Analytical& judgement skills Undersupervision make decisions about the range of options for treatment and careplans based on judgement of service-users need.
Conductcomprehensive assessments of both service users and carers in line with teamoperational policies4.
Planning& organisational skills Undersupervision to prioritise, plan and coordinate own workload and activities inline with the changing needs of the team and service.
This includes monitoringservice user medication, making appointments for service users, conductingassessments, managing emergencies and enquiries, responding to crisis workwithin individual caseload, ensuring patient records are up to date andsupporting colleagues on a daily basis.
Have theability to work independently and to be able to seek assistance Crisisresponse to other staffs service users in the event of staff absence, anddelegation from senior staff member.
Participatein caseload management and ensure relevant information is available for this totake place.5.
Physicalskills Be trainedin control and restraint and breakaway techniques; undertake regular updates(RESPECT).6.
Responsibilitiesfor patient/service user care Reviewservice users clinical risk on each visit, reporting back any areas ofconcern/change in presentation.
Provideadvice to service users, their carers, relatives and other professionals onneeds relating their difficulties and mental health.
This includes a range ofhealth education and advice.
Initiateindividual carer support where required.
Set objectives, monitor and auditeffectiveness.
Participatein clinical governance activities.7.
Responsibilitiesfor policy & service development implementation Adhere toall trust policies and legislation relating to the role.
Contributeto the evaluation and development of the service.
Comment onpolicies, procedures and developments where required.
Proposeimprovements and changes to own work area 8.
Responsibilitiesfor financial and physical resources Useequipment and resources in a careful and responsible manner.
Respect theresources within the restraints of the team budget.9.Responsibilitiesfor human resources Participatein Navigo clinical supervision strategy.
Supportstudents within the workplace, allowing them to shadow your work Assist ininduction of new staff.
Participatein PDR, identify own developmental needs and maintain portfolio.
10.Responsibilitiesfor information resources Accuratelydocument episodes and information relating to service user care in patientnotes, using agreed methods of documentation.
This will be done in accordancewith Navigo policies, professional guidelines and data protection legislation.
Recordpersonally generated information as required by the team or service, asdirected by the Team Manager/Leader.
Provideoral/written reports as required.
Managehighly confidential information in respect of members of the public inaccordance with local and national policy.
Ensure thatthe requirements of the Data Protection Act 1998 are met.11.Responsibilitiesfor research and development Participatein surveys or audits or research in relation to own work, as required by theteam or service.
Be aware ofup to date relevant published research, benchmarking and innovative practice inother areas.12.Freedom toact Delivercare for service users and carers, working within professional codes ofpractice, organisational policies, local protocols and national legislation.
Have theability to work independently, with peer support and supervision whererequired, to deliver care for service users/carers.13.Physicaleffort Work in aoffice based environment and in the community.
Regularlydrive to visit service users in their own homes or in a community setting(provision to make reasonable adjustments under the Disability DiscriminationAct applies).effort Concentrationis frequently required in order to carry out interventions and assessments andtype patient episodes on electronic notes system on a daily basis.
Work iscarried out in an unpredictable environment.
This includes, for example,working with service users who display unpredictable behaviour, responding toemergency telephone calls, responding to immediate risks to service users andothers, and to deal changes and queries from service users carers and otherprofessionals and agencies.
15.
Emotionaleffort Workdirectly with difficult family situations and circumstances.
For example,communication with service users, families and other agencies around receivinga diagnosis of dementia, adult protection, suicide and overdose, and othermental health issues.
Work withservice users who display challenging and potentially verbally and/orphysically aggressive behaviour.16.
Workingconditions Someexposure to unpleasant working conditions, much of the work is carried out inthe community17.
Otherduties Activelypromote users and carers involvement in all aspects of careplanning/delivery, in line with local guidance, whilst respecting the rights,capabilities and wishes of the person concerned.
Facilitateempowerment and choice and promotes equality for service users.
Report actualor potential problems that may put health, safety and security at risk.
Reportall adverse incidents as per Navigo incident reporting policy.
Report allincidents of bullying or harassment, as per Navigo personal harassment policy.
Toundertake any other tasks or duties associated with the post, appropriate tothe level of responsibility, and as directed by line manager.
Person Specification Experience Essential Experience of working with older people.
Experience of working within a CPA framework.
Experience of liaising with other teams or services, for example GPs, voluntary sector services.
Desirable Involvement in innovative nursing/social work practice.
Worked as key-worker/care co-ordinator or equivalent.
Experience of taking part in recruitment and selection processes.
Experience of care management role.
Qualifications Essential Current Registration on part 3 or 13 of NMC register.
Occupational Therapist or Social Worker currently registered.
Desirable Involvement in innovative nursing/social work practice.
Worked as key-worker/care co-ordinator or equivalent.
Experience of taking part in recruitment and selection processes.
Experience of care management role.
Knowledge Essential Knowledge of assessment, planning, implementation and evaluation of individualised care plans.
Evidence of knowledge of current professional issues.
Relevant professional Mental Health legislation/guidance.
Basic theoretical concepts in nursing/social work.
NICE guidelines, NSF, Clinical Governance.
EXTRA Driving Licence.
Must hold a full driving licence and have access to a car for work purposes.
Desirable Awareness of current research in the field.
Knowledge of Person Centred Care Knowledge of audit process.
Skills & Attributes Essential Able to organise and prioritise own workload Skills in Information Technology Able to work independently and use own initiative Good written and verbal communication skills Ability to negotiate work priorities Takes responsibility for own personal development.
Evidence of engaging in learning activities and professional development.
Evidence of communication skills.
Able to communicate effectively with a range of people on a range of matters in a form that is appropriate to them and the situation.
Commitment to ethos of MDT working.
Evidence of ability to work within a team.
Evidence of ability to keep confidentiality.
Evidence of an interest and enthusiasm for working with this client group.