You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner's needs.
Acquirer Platform Transformation (APT) is a multi-year initiative investing in the capabilities that drive GMNS strategy and leapfrog the competition in becoming an acquirer of the future. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.
Reporting to the Director, Digital Product Management (Hybrid Acquiring Transformation) and based in London, the newly created role of Senior Manager, Digital Product Management will have the exciting opportunity to be part of key strategic priorities for the GMNS business.
How will you make an impact in this role?
As a key member of this team, your responsibilities will include:
Defining products and services and provide differentiated value and a seamless experience that allows customers to expand to new markets and programs.
Evaluate the external merchant acquirer landscape and trends to determine where AXP should be at parity and where AXP should intentionally be unique to deliver a high value customer experience.
Collaborate with stakeholders and deliver teams to define trackable success metrics to enable analytic-driven decision-making, as well as track product performance post-launch to assess future investments, e.g., incremental revenue, cost reduction, competitive differentiation, and customer satisfaction.
Drive improvements and solve problems by interacting with customers across the Blue Box, primarily supporting acquiring merchants, to identify needs, opportunities, and gaps.
Define and continually refine prioritization to maintain product roadmaps.
Drive market readiness of product releases including preparation and deployment of documentation and training to ensure successful adoption.
Minimum qualifications:
Experience: Background in end-to-end Product Management and an understanding of the payments industry, preferably including merchant acquisitions; Significant experience in Product Management and/or Product Development preferred.
Skilled business liaison: A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.
Intellectual curiosity: High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills and ability to deal with ambiguous or undefined problems.
Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions.
Transformational approach: Proven track record of driving change management and delivery in complex and highly matrixed organizations.
Executive communication: Outstanding communicator with the ability to distill complex topics into clear and concise messages, adapted for the audience appropriately.
Highly collaborative: Ability to collaborate and build strong relationships with internal and external stakeholders to influence, inspire and deliver value beyond traditional means.
Great attitude: High energy, an optimistic attitude, eagerness to learn, high level of accountability and a good sense of humor.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.