Senior Manager, Intelligence

Bournemouth, UK ? London, UK Req #11342 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.
Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.
Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment.
Within our thriving environment, you'll discover abundant chances for both personal and career advancement.
Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels.
Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at Who We Are Looking For The Sr.
Manager, Intelligence will support the analytical, programmatic, and management needs of client engagements.
The Sr.
Manager will work directly with their Director and the EIS team to oversee and produce analysis addressing client-specific requirements, manage client engagements, lead intelligence analyst and manager teams, and provide subject matter expertise in support of EIS business development.
The Sr.
Manager will be located at Crisis24's London or Bournemouth, UK office.
The Sr.
Manager will be available to travel to client locations as needed.
Occasional evening and weekend work may be required on a case-by-case basis.
What You Will Work On Lead, plan, implement and manage multiple complex client solutionsManage the production of major projects involving multiple analysts as well as in-depth and complex analysis through the intelligence cycle; including gathering, assessing, and disseminating analysis on the nature of global security threats, the likelihood that they will affect the client's travelers, assets, and operations, and what the likely affects areQuality assurance of client-specific products and services produced by intelligence analysts and managers to ensure they fulfill the client's requirements and meet EIS analytic standardsProvide constructive feedback to managers and analysts on their work product which can include: Travel Threat Assessments, Location Threat Assessments (Neighborhood-, City-, or Country-level), Site Threat Assessments, Event Threat Assessments, Requests for Intelligence, Daily Incident Assessments or Intelligence Products, Threat Forecasting, Scenario Forecasting, Social Media Monitoring, and Online Exposure AssessmentsPerform and guide analysts and managers on open-source intelligence collection and analysis of regional trends and events to provide timely, comprehensive, customized intelligence products to decision makersActively monitor and assist managers and analysts with monitoring open-source media, third-party subscription services, and other sources in real time for issues that could affect business operations and personnelServe as the internal and external POC for EIS team with assigned clients as well as other Crisis24 business units Work with client stakeholders effectively and efficientlyLiaise with the client to better understand their requirements and concernsUnderstand the client's footprint and interests to anticipate client needsSuggest to clients potential improvements to the intelligence program and facilitate their implementationManage client expectations by understanding the EIS team and Crisis24's product offerings and servicesMeet with existing or potential clients to portray EIS capabilities and develop opportunitiesScope the analytic portion of new or potential client engagements to assist with sales and writing proposalsBe consistently engaged on a daily basis with teammatesEnsure scheduling of personnel meets company and client missions Mentor and train analysts and managers on team; provide learning and growth opportunities, constructive feedback and recognition Ensure team is meeting administrative requirements; timecard submissions, expense reporting, training requirements, ISO 27001 requirements Contribute to and maintain SOPs for EIS Track staff production metrics and analyze them to demonstrate client program production and insights, as well as efficiency and resource management Engage in cross-project analysis, including consistent sharing of information between analyst teamsWork with other corporate units and departments to improve the customer experience and ensure high quality standards for intelligence produced Work to resolve interpersonal or task challenges Proactively effect change within team and across unit to meet company's directives and goalsConceptualize, develop, and propose to management business or intelligence initiatives to support departmental growthInternal/External publications, webinars, presentations, SME engagementsMaintain effective relationships with Intelligence, Security, Travel and Risk professional associations and societies and represent EIS at external forums Be able to calculate ROI of products, processes, services with reports on how to improve efficiencies or contribute to revenue Who You Will Work With Under the general direction of the Director, Embedded Intelligence Services (EIS), the Sr.
Manager will lead multiple intelligence professionals at different levels in their career, from entry-level analysts to experienced managers.
The Sr.
Manager will also work closely with assigned client stakeholders, the wider EIS team, and Crisis24 account managers and sales team members.
The Sr.
Manager will also further Crisis24 initiatives with counterparts across many Crisis24 divisions.
What You Will Bring Master's degree or equivalent experience required 8+ years of intelligence analysis, enterprise risk management or a related field required.Project management and/or risk management certifications preferred (PMP, CPP, etc.
).Excellent intelligence research, analytic, writing and briefing skills and the ability to lead training for analysts on these topicsExtensive knowledge of analytic techniques and tradecraft, including the intelligence cycleExceptional customer service skills and the ability to lead training for analysts and managers in this areaExtensive customer service experience in a client-facing roleExperience overseeing analysts' and managers' work and ensuring analysis meets company standards requiredDemonstrated ability to manage personnelDemonstrated client interface and management skillsDemonstrated ability to provide constructive feedbackAbility to organize and prioritize work with little supervisionAbility to adhere to timelines and deadlines with effective time management skillsSubject matter expertise in a location, security-related topic, or analytic process preferredForeign language and travel experience required; proficiency in a second language desirable Ability to assess risks and utilize problem-solving skillsKnowledge of Microsoft Office, especially Word, Excel, PowerPoint and Outlook; knowledge of PowerBI preferredKnowledge of Google Earth and MapsPotential to manage 12+ direct and indirect team members Benefits The annual leave year runs from 1 January to 31 December.
Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours).Group Life Insurance effective upon commencement of employment.
Death in Service pays out at 4x base salary.Employee Assistance Program effective upon commencement of employment.
Full details will be provided after joining the company.A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year.Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date: We will match your contributions up to 5%.
The minimum contribution you can make to the scheme is 4%.You will be entitled to opt out should you wish.
Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment.
We are committed to a work environment that celebrates diversity.
We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.