About the RoleThe Senior Manager within Entertainments and Leisure will be accountable for the smooth planning and operational delivery of our entertainment and leisure proposition across our family breaks, live music weekends and resort-based events at our Minehead Resort.
From an entertainment perspective, this includes leading through all activity for the entertainment teams, which covers Redcoats, performers, and our technical support teams.
Managing the product delivery for activities, events, large scale production shows, Intellectual Property (IP) content, varied visiting artistes and seasonal product.
On the leisure side, this includes overseeing all of our pool, sports & activities and fairground proposition.On a day to day basis, you will lead the team to deliver a memorable experience to our guests, focusing on fantastic guest experience, high service standards and delivery of budget.
This will involve both setting and rolling our strategy for the Entertainment & Leisure team, as well as getting stuck in to support the teams operationally where needed.
Creating an environment that allows your team to perform at their best and deliver an amazing experience will be high on your priorities, as well as constantly being on the lookout for opportunities.
About You We are looking for someone who lives and breathes guest experience.
You should have strong experience in a similar role within an Entertainment or Leisure Environment You should have excellent experience in event management along with experience in working with and building relationships with external industry experts and suppliers.
Strong experience of being guest and customer facing is essential, as well as dealing with a range of queries and sometimes complaints directly.
An analytical mind with the ability to forecast and manage costs is extremely important for this role.
You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions.
You will need to be able to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations, working closely alongside your teams to manage any challenges that arise.You should have excellent communication skills and be confident engaging with teams at all levels.
You should also have a curious mindset and not be afraid to challenge the status quo.Whilst your skills and experience are important to us, your approach, mindset, and attitude are of equal interest to us.