What you'll be doing •Leads HR Operations teams to implement people strategies and standard operating procedures, supporting organisational strategic and operational objectives.•Directs organisational pillars, ensuring alignment with processes, procedures, and accurate, timely reporting.•Resolves complex business issues by applying external best practices across HR disciplines and fostering collaborative partnerships with stakeholders.•Oversees the implementation of organisational policies and procedures, ensuring desired outcomes are achieved.•Builds and maintains strong relationships with teams and stakeholders, acting as an inspiring leader and effective collaborator.•Demonstrates expertise in managing and leading large teams, driving high performance and engagement.•Successfully leads and implements substantial change programmes using strong change management and project management skills.•Handles complex, high-pressure situations confidently, providing clear feedback and managing multiple senior stakeholders effectively.•Drives continuous improvement initiatives to enhance colleague experiences, streamline processes, and optimise costs, with a focus on digital self-service.•Uses data and analytics to measure service delivery, identify trends, and provide proactive solutions to business units.•Mentors and coaches team members to develop skills, promote high performance, and position HR as a valued career path.The skills you'll need to succeed•Extensive knowledge of HR services policies and processes, as well as legal and regulatory compliance requirements.•In-depth expertise in SAP SuccessFactors (or similar HR systems), including HR core data management and position management (preferred).•Exceptional stakeholder management skills, with a proven ability to build and maintain strong relationships.•Strong focus on enhancing colleague experience, with excellent verbal and written communication skills suitable for all levels of management.•Outstanding communication and interpersonal abilities, coupled with demonstrated experience in effectively managing and leading teams.•Skilled business influencer, capable of collaborating cross-functionally with business, operational, and technical teams to achieve organisational goals.BenefitsAt BT, we entertain, educate, and empower millions of people every single day.
We're a brand built on connecting people – whether that's friends, family, businesses, or communities.
Working here, you'll receive an attractive salary and a range of competitive benefits, but – more than that – you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
•25 days annual leave (not including bank holidays), increasing with service•Up to a 15% on-target bonus•Company car or £5,500 cash alternative•Private healthcare for yourself and family•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%•Huge range of flexible benefits including cycle to work, healthcare, season ticket loan•World-class training and development opportunities•Option to join BT Shares Saving schemes.•Discounted broadband, mobile and TV packages•Access to 100's of retail discounts including the BT shop•Great support for working parents including pay whilst on maternity, adoptive, and paternity leave