Senior Engineer

Job Title: Senior Ribbon Engineer Contract: Permanent Type: Hybrid Role Location: London We're looking for a Senior Ribbon Engineer to join an innovative company that helps businesses connect their technology systems and adapt to the digital age.
You will take ownership of the Ribbon SBCaaS platform (SBC Core, PSX, RAMP, & Analytics), working to deliver seamless service for customers while maintaining and evolving their platform.
What you'll do: Customer Service Management: Provision and decommission services, onboard/offboard carriers, and manage customer tickets.
Platform Maintenance: Perform diagnostics, troubleshooting, backups, patches, and proactive monitoring.
Platform Development: Lead upgrades, create proofs of concept, and update documentation.
Collaboration: Work with internal teams, customer stakeholders, and third-party vendors to deliver top-notch service.
Team Development: Mentor and coach junior staff.
What they are looking for: Experience: 5 years with Ribbon Core SBC.
Certification: SBC Core and PSX Support Professional (additional Ribbon certifications are a bonus).
Skills: Strong troubleshooting and problem-solving abilities.
Excellent communication and documentation skills.
Highly organized with a customer-focused mindset.
Resilient, proactive, and eager to learn.
Technical Knowledge: Understanding of UDP/TCP and Linux is desirable.
You'll be part of a forward-thinking team working with cutting-edge technology in a role that directly impacts our customers and platform development.
Ready to take the next step?
Submit your CV today Questions?
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