About The Role As an ecare Product Manager, you will support the development of our ecare platform by shaping and communicating an inspiring vision and cohesive product strategy. Your role involves driving product enhancements and new product ideas through qualitative research, data analysis, experimentation and through to delivery.
You will also prioritise and manage digital demand across the business, collaborating with creative and development squads to ensure smooth delivery. This includes managing resources, budgets and communication to align priorities with business objectives.
Additionally, you will monitor the ecare landscape to identify opportunities that offer a competitive edge or enhance the digital experience and oversee the end-to-end management of third-party capabilities. You will also provide early consultation to business areas, guiding execution methods and setting realistic expectations based on budget, size and complexity.
We are looking for someone passionate about our business, products, and customers, with a commitment to exceptional execution and continuous improvement in customer experience.
The must haves In order to be considered, you must have the following experience:
Product Management or Product Owner experienceExperience of BAU product deliveryExperience of agile and scrumExperience of delivering product enhancements on customer facing productsExperience of digital products (web, app etc)The other stuff we are looking for We'd also love you to bring:
Experience in the eCare or Digital Service spaceTelco experienceExperience of Product StrategyExperience of delivering innovationDigital ecommerceNext steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include communication from the recruiter.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible.
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