Senior Customer Support Advisor (5200) - Cambridge

Job Title: Senior Customer Support Advisor Salary: £24,300 - £30,600 Location: Cambridge, Hybrid Contract: Permanent, Full-time, 35 Hrs per week   Are you ready to lead customer support and solve complex challenges?
Join Cambridge University Press & Assessment as a Senior Customer Support Advisor, where you'll be responsible for resolving advanced technical and administrative queries, ensuring seamless service for our global customers.
As part of a world-class team, you will play a crucial role in supporting exam centres, schools, and learners worldwide.
About The Role As a Senior Customer Support Advisor, you will: Investigate and manage the most complex queries, ensuring effective prioritisation and resolution.Identify trends and recommend process improvements to enhance customer experience.