Start Date: January 2025 Job Description We are looking for a Senior CS Manager reporting to the Head of Operations to help facilitate the smooth day-to-day running of the client facing side of the business.
This role can be remote, based anywhere in the EU or UK, with regular travel to our office at "The Needle" building in central Sofia, with a requirement for international travel.
It can also be an office-based position in Sofia, Bulgaria.
Cashwave is expanding rapidly, and full training and support will be given to develop your career within the company.
Fluency in English is essential.
Main tasks: Account Management Responsible for the day-to-day management of Cashwave's Tier 1 client accounts, ensuring high levels of customer satisfaction Lead the growth strategy for existing accounts while growing and building strong, long-lasting relationships with high level executives and decision makers Lead the negotiation, creation and renewal of customer contracts Upsell, cross sell and renew accounts for top customers ensuring a growth mindset Outline and execute a clear growth plan for all accounts while fine-tuning and redeveloping as necessary Map and understand the organisational structure of the customer company, ensuring that we maintain strategic partnerships across all areas of the customer, in order to maximise our "deep roots" within each account Become a strategic partner to all customers you directly and indirectly manage Be an expert in our company messaging and be able to have senior level conversations concerning the benefit and impact of global strategy including sighting results attained and example stories regarding other client services by Cashwave Serve in a highly visible, client-facing role which requires excellent oral and written communication skills Build, grow and liaise relationships between accounts and internal executive level team Maximise the success of all accounts Consistently live up to Cashwave's core values and be a true role model to the team Maintain detailed knowledge of Cashwave's products and services Work with the Catalogue Management team to provide after sales support Support the Operations Services Manager to create regular reports and customised forecasts and sales presentations.
Lead the preparation for Cashwave's attendance at industry conferences and events Work with the Marketing team to organise the creation and distribution of monthly newsletters and tailored e-mails plus the production of marketing materials for conferences and events Key Requirements Professional written and spoken fluency in English, with excellent communication skills 3+ years of professional experience of managing multi-million Euro accounts, ideally in Customer Success, Account Management, Client Services and/or Business Development, preferably in the gift card or payments industries Evidence of a client first approach to Customer Success Previous experience of managing a CRM or customer/client database Proactive approach and positive attitude Organized, focused and with an attention to detail Ability to prioritize and manage time effectively Self-motivated person with an appetite to work in an international, fast-paced, entrepreneurial environment Knowledge of Microsoft communication tools: (Excel is a must) etc.
What we offer Remote full-time position based in Europe or an an office-based position in Sofia, Bulgaria at "The Needle", opposite the NDK.
For Sofia-based employees partial remote work (1-2 days per week) is possible after an initial onboarding period, where in-person interaction is essential for full integration Company laptop, sports card, and additional health care package Flat company structure and an international, diverse team spread across Bulgaria, Spain, Turkey, Mexico, Colombia and the UK Education and training opportunities that will allow you to make a big impact in a small company About Cashwave Cashwave is a fast-growing pan-European B2B provider of digital rewards (eGift Cards, eVouchers and eCodes).
Our rich portfolio includes digital gift products from 400+ leading brands in 48 countries and 20 currencies in Europe, LATAM and Africa, delivered via a single API connection.
We are proud of our entrepreneurial and agile culture, which allows us to focus on client satisfaction which we deliver combining world class technology developed in-house with operational efficiency in meeting client needs.
Cashwave is on target to generate sales volumes of EUR 40m for 2023.
We work with leading retail and digital services brands like Airbnb, Allegro, Decathlon, IKEA, Uber-Eats, and Zalando, making them available as rewards to employees of Fortune 500 companies across Europe.