Senior Customer Service Administrator - 12 Month Fixed Term Contract Location: Onsite - Head office Salary: £27,040 per annum Contract: 12 Month Maternity Cover Hours: 35 hours per week The West Brom are looking to recruit a Senior Customer Service Administrator on a 12 Month Fixed term maternity cover.
The post holder will support the Team Leader in leading and managing the Team to deliver all business and personal objectives and will also act as a point of referral and support for the Administrators.
They will share responsibility for all aspects of Team performance and development, which will be achieved through working with the Team Leader and other Seniors.
Key Responsibilities: Assist the Operations Team to deliver 'proactive' strategies, enabling us to 'react' to the needs of our members (new and existing).
Ensure a flexible, dynamic, and efficient operational function, able to respond to a fast-moving market whilst delivering consistent quality service.
Ensure the Team are multi-skilled to allow resources to be directed where required to meets SLA's Manage, coach, develop and empower Agents to maximise talent, increase motivation, decision making and engagement and drive performance and productivity, ensuring the successful delivery of their objectives and good customer outcomes.
Effective management of all areas of risk across operations Management and prioritisation of own and Team workloads Skills and Experience Required: Work collaboratively with other Seniors to make the best use of resources to manage workloads effectively and efficiently.
Continue to develop Agent's skillsets to drive efficiencies and enhancements to processes and procedures Provide a good Customer journey with good Customer outcomes Drive a high level of performance through engagement, motivation and coaching.
Deliver effective communication sessions to inspire, engage and inform the Team.
Be proactive in managing risk Good Understanding of Cash ISA's and Regulatory requirements Effective time management skills An ability to respond positively to working within a pressurised environment A positive attitude and personal drive What's in it for you?
We wholeheartedly believe that our people are our greatest asset, that's why in addition to your salary you will be rewarded with a wide range of other benefits: Generous annual leave starting at 25 days + 8 bank holidays, (pro rata) Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%) Social club membership dozens of discounts available for a wide variety of family days out and events Performance related pay scheme Corporate health plan with the option to include family members Discounted travel cards Life assurance provided by the Society at 4 times your salary When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees.
We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them.
We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role.
Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life.
When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees.
We are proud of our heritage and absolutely believe that the West Brom is a great place to work.
The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply.
We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria.
Should you require assistance please do not hesitate to email ******.
Check out our careers page to find out more about our culture, values and benefits.
https://www.westbrom.co.uk/careers.
If you share our values and our enthusiasm, then you will find a home at the West Brom.
Do it today and click apply!
*Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible* Head Office: 2 Providence Place West Bromwich B70 8AF.
www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.
Register no.
104877.
'the West Brom' is a trading name of West Bromwich Building Society.