Job Description Senior Customer Service Advisor \n BCR/AK/11427 \n Birmingham- St Paul's Square \n £25,000 Temp-Perm \n Bell Cornwall Recruitment's client is a rapidly growing broadband provider based in Birmingham, St Pauls Square.
They are looking for a Senior Customer Service Advisor, who will lead the team from the front, still engaged in day to day frontline customer service whilst being the point of escalation for team members, and responsible for supporting junior members.
\n The Role: \n \n Handling and resolving customer service tickets by phone and email \n Supporting and explaining the set up of broadband routers to customers who are struggling \n Maintaining a high standard of service to ensure customer retention \n Being a confident problem solver of more complex issues \n Support, and lead the junior members of the team \n \n The Ideal Senior Customer Service Advisor will have: \n \n Experience with customer service within the Utilities sector \n A background of customer service within broadband, and solid knowledge of this would be highly desirable \n Excellent telephone manner \n Professional attitude, with excellent time keeping and genuine interest in customer experience \n Ability to commute to St Paul's Square, Birmingham for a full time in the office position \n \n\n Interested?
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\n BELL CORNWALL RECRUITMENT \n \n We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.
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\n (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency.
Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) \n PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales