Have you ever wondered what it takes to keep millions of sneakerheads returning for more?
Want to be the mastermind behind retention strategies that turn casual browsers into devoted collectors?
If you live and breathe CRM automation and get excited about creating customer journeys that actually work, this job advert is for you.
We are partnered exclusively with the UK's leading sneaker discovery platform, connecting millions of enthusiasts with the hottest drops from 50+ retailers.
After 10 years of disrupting the sneaker game and partnering with the biggest brands in the business, they're profitable and growing.
Now, they're looking for a CRM specialist to take their retention game to the next level.
As Senior CRM & Retention Specialist, you'll: - Own the entire customer lifecycle strategy, from first click to loyal fan - Build sophisticated automation workflows in Braze - Create personalized journeys that keep their community engaged - Work directly with the broader team to shape product strategy - Have the freedom to implement your ideas and see real impact You'll love this role if you: - Have 5+ years of hands-on CRM experience with proven retention wins (ideally within a marketplace.
Retail/eCommerce will also be considered) - Are a Braze power user who can build complex automations in your sleep - Love diving deep into data to uncover insights and optimize campaigns - Get excited about both crafting strategy AND rolling up your sleeves to execute - Thrive in a direct, no-BS environment where the best ideas win What's in it for you: - Competitive salary: £60k-£80k+ - Equity options - Hybrid working (2 days in office) - Early finish Fridays - A chance to shape the future of sneaker culture Like what you've read so far?
Hit apply and share your CV with us today.