Senior Credit Controller

Job summary The postholder will be part of a team of Credit Controllers providing a high quality and efficient credit control service to the Trust for International debt.
He/she will play a leading role in the collection of the Trust's International and Private Medical Insurer and Self pay debt and will ensure that a low debt profile is maintained.
The postholder is responsible for reporting the Trust International, Private Medical Insurer and Self pay debt position, highlighting large or old debt with appropriate narrative and action plan.
They will have sole responsibility for keys accounts as directed by the Credit Control Manager.
Main duties of the job To be responsible for the collection of all International debt to ensure that the Trust's income is maximised.
To ensure that all debt managed is kept constantly under review and a low aged debt profile is maintained.
To maintain regular contact with your client portfolio via face-to-face visits with senior client personnel, to expedite payment, resolve queries, and be the face of the organisation.
This will require a high level of communication skills including diplomacy, negotiation, and a highly professional business manner.
To deal with the more complex/sensitive debt.
Establishing payment plans taking into account sensitivities and the cultural and economic background of the debtors, whilst managing key accounts.
To be responsible for identifying debts that are considered uncollectable and to regularly report to the Head of Finance that are potential write offs.
About us GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged.
All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently.
We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks.
Staff networks are employee-led groups formed around interests, issues and a common bond or background.
Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion.
All of our staff networks are open to any employee.
Job description Job responsibilities To be responsible for the collection of all International debt to ensure that the Trusts income is maximised.
To ensure that all debt managed is kept constantly under review and a low aged debt profile is maintained.
To maintain regular contact with your client portfolio via face-to-face visits with senior client personnel, to expedite payment, resolve queries, and be the face of the organisation.
This will require a high level of communication skills including diplomacy, negotiation, and a highly professional business manner.
To deal with the more complex/sensitive debt.
Establishing payment plans taking into account sensitivities and the cultural and economic background of the debtors, whilst managing key accounts.
To be responsible for identifying debts that are considered uncollectable and to regularly report to the Head of Finance that are potential write offs.
To be responsible for the regular submission of International debts to the Trusts Debt Collection Agents.
To maintain full records of action taken, deal with queries and agree debtors payment arrangements as required.
To review Agents invoices prior to authorisation.
To evaluate the risk/outcome of litigation on individual debts and take sole responsibility in deciding which to pursue through the small claims Court.
Preparing cases and representing the Trust at Court Hearings, involving the accurate completion of forms, attending Court and giving evidence.
To decide which enforcement options to pursue, following Judgment.
To communicate with I&PC Head of Finance Operations, Senior Finance staff and other senior staff within GOSH to improve procedures and influence the resolution of individual queries.
To maintain effective cross functional collaboration and processes to reduce debt and improve cash flow.
To be responsible for providing regular and ad hoc detailed/complex reports on International client activity to the Director of International & Private Care using appropriate tools.
To follow set procedures to achieve targets by regularly reviewing progress and resolving queries.
Implementing short, medium and long-term strategies to resolve problems as necessary.
To report performance against departmental and individual targets via KPIs (including DSO, reduction in bad debt provision and achievement of targets).
To be aware of weekly, monthly and annual deadlines and to ensure these deadlines are achieved.
To be responsible for generating statements and reminder letters for all debtors on pre-defined dates and ensuring they are checked and despatched according to laid down procedures.
To be responsible for suppressing statements and reminder letters where necessary and ensuring the regular review of those suppressed.
To be responsible for submitting invoices electronically to Private Medical Insurers and ensure they are successfully validated to ensure prompt payment by the insurer and improve cash flow.
To prepare and submit regular Aged Debt Reports to Private Medical Insurers and to track debtor payment performance.
To be responsible for maintaining regular contact with professionals and advise of any shortfall in payment made by Private Medical Insurers and advise of any future deductions to be made from future advance payments to them and resolve queries.
To be responsible for contacting clients for remittances and provide to the Head of Transaction Processing to ensure accurate and prompt posting of receipts.
To assist in the maintenance of the Trusts cash flow position by understanding the expected cash inflows and their timings.
To be responsible for providing regular detailed reports of all pending invoices awaiting delivery to International Clients to Head of Finance Operations and Senior Management Team.
To ensure all billing is received from International billing team, prepare schedules by client and deliver to clients within agreed timescales and maintain full and accurate record of delivery.
To ensure accuracy of all requests for Credit Notes and Re-bills prior to authorisation by the Head of Finance Operations.
To be responsible for monitoring deposits on account, identify refunds for processing using the DOA reporting tool, ensuring the Trusts Deposit Returns Policy is adhered to, Anti-Money Laundering regulations are not breached and due diligence checks are made using the Trusts chosen Sanctions Agency.
Escalate complex accounts to Senior Management.
To be responsible for calculating payment discounts for eligible International Clients for processing by the billing department.
To be an advanced user and play a key role in the development, testing, implementation and training for any new credit control system.
As a member of Income and Treasury team the post holder have joint responsibility for the day-to-day supervision of an administrative assistant.
Participate in the Trust PDR process to ensure objectives set during appraisals and personal development plans are achieved and appropriate training and development requirements are undertaken.
To cross cover work during periods of colleague absence, ensuring that business as normal is maintained.
To be aware of and adhere to Trust Policies at all times.
General Duties Maintain effective working relationships with other staff members, both within I&PC, other departments, and with external agencies.
This will include working with embassies and private insurers.
To act as part of the team of administrative and clerical staff within the division, providing cover to other members of the team when necessary and directed to do so by the Credit Control Manager.
To respect the confidentiality of patient data and not to disclose data to any unauthorised persons.
To undertake other appropriate duties as directed by the Head of Finance Operations.
Person Specification GOSH Culture and Values Essential Our Always values o Always welcoming o Always helpful o Always expert o Always one team Experience of working as part of a diverse team.
Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training Essential Educated to University degree, NVQ Level 4 or relevant equivalent experience.
ICM member or equivalent experience.
Experience and expertise in a range of credit control / accounting areas.
Minimum 1 - 2 years supervisory or management experience.
Proficient in Microsoft Office, including Outlook, Word, and Excel.
Experience/Knowledge Essential Strong analytical skills with at least 3 years credit control experience.
Able to prioritise workload and demonstrate flexibility.
Strong communication and interpersonal skills with ability to build relationships with clients.
Ability to discuss financial queries with staff and customers, which are often complex, including reasons for delays in payment and other sensitive issues.
Provides advice on complex financial and corporate issues to non- financial managers.
Proficient in Microsoft Office, including Outlook, Word, and Excel.
Skills/Abilities Essential Ability to recognise, evaluate, solve problems, and correct errors, and to develop processes that eliminate inefficiencies.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to communicate effectively in writing, over the telephone, and in person with physicians, patients, insurers, colleagues, and staff.
Ability to write reports, business correspondence and procedures.
Ability to effectively present information and respond to questions from government entities, employees, managers, physicians, and the public.
Ability to supervise and train employees, to include organising, prioritising, and scheduling work assignments to meet practice timelines.
Ability to deal with problems in an organised manner involving multiple variables within the scope of the position.
Ability to make independent decisions when circumstances warrant; make prompt and accurate judgments regarding AR, and other office duties.
Ability to conceptualise workflows, develop plans, and implement appropriate actions.
Skill in establishing and maintaining effective working relationships with other employees, patients, organisations, and the public.
Excellent administrative and organisational skills with the ability to prioritise own workload against constantly changing demands Excellent communication skills and able to communicate with staff of all levels in a multidisciplinary setting Professional telephone manner and able to take responsibility for resolving or escalating enquires where appropriate Excellent writing skills.
Able to write reports and draft formal correspondence Ability to multitask and work under pressure Ability to work unsupervised and use own initiative, demonstrating sound judgment Excellent attention to detail High standard of Microsoft Office applications (including Word, Excel and PowerPoint and Outlook) Ability to interpret and manipulate data to create bespoke reports for performance monitoring Ability to work as a team player Ability to professionally represent I&PC Customer-orientated approach and ability to be culturally sensitive as required Discreet and able to maintain confidentiality Financial record keeping and document management Ability to actively identify and implement service improvements in administrative processes