Senior Courier

Details of the offer

**Join us as a Senior Courier at our Cambridge Service Centre** §  Location: CBG SVC §  Working hours: Tuesday - Friday 08:30 – 18:00 and Saturday 06:00 – 15:30 (45 hours per week) **What you'll do** As a Senior Courier with DHL, you will lead a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.
Your main responsibilities will be: §  Lead and motivate a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.
§  Help your team to organise and prioritise their workload (including multiple route sort/Loop Management) to achieve maximum productivity and meet deadlines and SLAs.
§  Set and monitor KPI targets for your team and address any performance issues accordingly.
§  Ensure all couriers meet delivery exception targets for right time customer hit rate and manage underperformance accordingly.
§  Represent DHL in a professional and efficient manner to increase customer satisfaction.
§  Conduct daily briefs, PDs and debriefs with your team to keep them updated with company communications, processes, team, and general updates.
§  Conduct regular 121 reviews and annual appraisals with your team members.


Nominal Salary: To be agreed

Source: Talent_Ppc

Job Function:

Requirements

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