Job summary Working as a clinical triage practitioner, receiving calls from multiple sources including North West Ambulance service .
Your main aim will be to triage the calls and co-ordinate onward assessments to other members of Community React Team and other community services.Supporting team leader with day to day management tasks including supervision of junior staff.This is a permanent full time post ( hours) to be worked over 7 days with shifts between 0800-2000.Significant NHS Band 6 experience is required along with A&E/community experience using telephone triage.
Main duties of the job To triage referrals and direct to appropriate community teams.
To assist in admission avoidance and facilitate discharge from a hospital setting Actively participate in daily community response team meetings To facilitate the GMCAS calls and calls from paramedics and community Co-ordinate workload within service About us Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas.
At WWL, we value our staff believing that 'happy staff, makes for happy patients'.WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity.
With this in mind we are seeking to recruit people who share our values and beliefs.At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description Job responsibilities Duties and Responsibilities Coordinating visits of patients to all grades of staff within CRT ensuring patients receive a visit within an appropriate & safe time frame dependent on clinical presentation Key results from the job holder To triage referrals and direct to appropriate community teams.
To assist in admission avoidance and facilitate discharge from a hospital setting Actively participate in daily community react team meetings Co-ordinate workload within service Support team leader in day to day management tasks supervision of other staff Planning and Organisational Duties Perform triage of patients via telephone working within scope of professional practice and local policies and guidelines.
Face to face visits if required to meet service demands Provide specialist clinical expertise in patients with undiagnosed and undifferentiated problems.Autonomously manage chronic disease within own competencies referring for medical opinion when appropriate.
Undertake telephone assessments of individuals identified as potentially suitable for Integrated community services incorporating medical, nursing, therapy and social needs.
Facilitate access to appropriate interventions to be delivered on an individual patient basis in the most appropriate setting.
Promote health by health education, during telephone consultations if appropriate.
Provide clinical expertise regarding Integrated Community services to professionals, patients, carers and families to ensure that patient placements are appropriate for their needs.
To be conversant with the Trust and other policies, procedures and mechanisms in place including complaints procedures, grievances and policy statements.
To work in accordance with government initiatives to ensure targets set are achieved.Contribute to quality improvement.
Participate in the development of clinical guidelines and protocols in order to deliver appropriate and effective care Communications and Key Working Relationships Receive information via team meetings keeping an awareness and understanding of organisational issues Develop skills in communicating with patients who have barriers to understanding such as speech, language, sensory impairment, confusion and aggression.
Be responsible for limiting own actions Assess patients psychological, spiritual and social needs.
Ensure patients are properly informed of their condition, treatment and expected outcome.
Promote effective communication with all members of staff and multidisciplinary teams.
Plan, implement and evaluate an effective plan of care for patients.
Create and keep official patients records according to legal requirements To attend staff meetings for information and any changes to the service To ensure that confidentiality of all information and trust business, in accordance with trust policies, Data Protection Acts and Caldicott principles.
Ensure all assessments are documented on the appropriate systems, meeting national and local requirements.
Maintain contemporaneous records of work based interventions utilising Systmone and other available systems Assist in the maintenance of accurate and timely data to enable the service to be monitored, reviewed and developed.
Ensure accurate statistical data is promptly submitted in line with trust policies Participate in personal and departmental audit Responsibility for Finance Support clinical manager in achieving budget requirements Responsibility for Human Resources Participate in the induction and orientation programmes for newly appointed staff including disciplines other than nursing.
Report sickness and absence in accordance with trust policy Attend mandatory training to comply with Trust objectives Responsibility for Health & SafetyCompliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions.
This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Responsibility for Teaching Maintain personal, professional knowledge and understanding of current issues through commitment to self-development through lifelong learning.
Teach and orientate new staff into CRT Work Circumstances hours a weekService operates 8am-8pm over 7 days covering different shift patterns Person Specification Qualifications Essential RGN Diploma/degree in nursing or equivalent experience Desirable Leadership experience Triage Course Experience Essential Substantial NHS Band 6 experience Telephone triage experience A&E/community experience Desirable Admission avoidance experience Catheter management experience Skills Essential Effective communication skills Decision making skills IT skills Problem solving skills Able to prioritise workload Desirable Further post graduate clinical skills training Knowledge Essential Knowledge of current issues within nursing and community services Additional Essential Speak English to an appropriate standard, relevant to their role Access to transport