Job summary Do you have excellent communication customer services and supervisory skills?Do you want to work in a rewarding and friendly customer services team?We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team.You will be the main point of contact for the reimbursement of patient fares, dealing with cash and banking for the parking and catering teams across the trust, general enquiries, rota management for day-to-day staffing of our small but friendly reception team.
You must possess excellent time management skills, a positive and friendly approach and be able to remain calm under pressure.
Main duties of the job Duties will include but are not limited to:To ensure that staff are fully trained and compliant to the Trusts statutory/mandatory training as well as Major Incident training and be a direct link with the Emergency Planning Officer.Assist with maintaining all departmental assets including bleeps and similar devises, ensuring to escalate any defects in equipment to the Customer Services Senior Supervisor in a timely manner.To assist with the Taxi booking system on behalf of wards and Departments in accordance with the local departmental processes, which may include the reconciliation of invoices and resolving service issues on a day to day basis.There will be, at times, face to face patient contact so the successful candidate will need to have the ability to confidently and sensitively deal with individuals who may sometimes be distressed or upset.Previous administration and IT experience is essential.
Full training will be given for the specific role and our systems.
About us Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of million work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be.
Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description Job responsibilities If you have a positive and friendly outlook and are able to work well under pressure, please read the enclosed Job Description for more information about this excellent opportunity.
We look forward to your application.
Person Specification Qualifications Essential Good Level of Education Competent Information Technology skills including word, excel and outlook.
Experience Essential Experience in a team leader/Supervisor role.
Previous Customer Services experience Desirable NHS experience