Join Our Team as a Senior Bookings Coordinator!
Are you ready to make a meaningful impact in people's lives while advancing your career?
At Superior Healthcare, we're seeking a passionate and experienced Senior Bookings Coordinator to join our team at our Head Office in Whitstable, Kent.
Why Us?
Superior Healthcare was established in response to our founders' personal experience of caring for a family member who has an acquired brain injury.
We're dedicated to providing compassionate, nurse-led complex care at home for children, young people, and adults with long-term health conditions.
Our mission is simple – to improve the lives of every person who comes in to contact with The Superior Healthcare Group.
We aim to make our clients feel safe, to empower them to achieve their goals and put the minds of their families and loved ones at rest.
We strive to be a clear choice for the people who commission us and to value and care for our team who make it happen.
What's the Role?
As a Senior Bookings Coordinator in our Complex Care Division, you'll: Lead with purpose: Manage your own client caseload while mentoring and supporting a team of coordinators in effectively managing shifts and rotas.
Collaborate effectively: Work closely with clients, families, carers, and colleagues to ensure smooth and efficient coordination of schedules.
Deliver excellence: Ensure shift requirements are consistently met, prioritising professionalism, safety, and reliability.
Innovate and improve: Drive continuous improvement in shift management processes and team performance.
Support: Participate in an out-of-hours service, ensuring teams and clients have access to dependable and responsive coordination when it's needed most.
This full-time role offers 37.5 hours per week and comes with a starting salary of £28,350 , rising to £31,500 after successfully completing probation.
What You'll Bring We're looking for someone who's: Organised and driven: You excel in a fast-paced environment, confidently managing schedules, rotas, and competing priorities.
A natural leader: Your ability to inspire and guide your team ensures success in all aspects of shift and rota coordination.
Client-focused: You understand the importance of building strong relationships and ensuring seamless coordination to meet client needs.
Detail-oriented: You're dedicated to maintaining compliance, high standards, and operational efficiency in shift and rota management.
Our Offer to You A supportive team culture that values your growth and development.
Opportunities to pursue professional training and career advancement.
The chance to be part of an organisation that's as passionate about its people as it is about its mission.
Ready to Make a Difference?
If you're ready to take on a leadership role where your expertise in coordinating shifts and rotas will ensure smooth operations and drive success, we want to hear from you!
If you'd like to discuss your application before applying or find out more about the role, please contact ******.
SHCHOJ Responsibilities To be an ambassador for the company, working within Superior Healthcare's values.
You will be responsible for specific clients, and maintain an excellent working relationship with them.
Working with staff to establish effective employer-employee relationships, minimising legal risks.
Proactively address day-to-day events and maintain high standards in communication and event management.
Play a key role in implementing and maintaining Superior Healthcare's quality assurance programme, ensuring compliance with policies and safeguarding procedures while promptly addressing any concerns raised.
Requirements Previous Care Coordination experience.
Genuine interest in working within a caring environment.
Excellent interpersonal skills and a 'team player'.
Ability to work autonomously and as part of a wider team.
Observant and sensitive to a carers and client's needs.
Excellent oral and written communication skills.
Good IT skills including use of Microsoft Teams and Outlook.
Benefits Blue light card - we'll pay for it We are a Real Living Wage Employer Enroll onto a Level 2 to Level 5 diploma Earn a £50 voucher for every friend you refer who joins our team We help you save for Christmas Wellbeing support including up to 6 face-to-face counselling sessions In-house wellbeing team to support you 24/7 live chat and video calls with trained counsellors, and free financial and legal advice We reward Employees of the Month with a £100 voucher Employee events throughout the year, including fish and chips on the beach Consistent support from our team of Nurses and Field Care Supervisors In-house womens health support Accumulate holiday pay as you work We match your pension contributions Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party 25 days annual leave, plus bank holidays and your birthday!
£100 Specsavers voucher for eye tests and glasses