Senior Business Analyst London – Hybrid working, 2 days per week in the office At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
We've now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we're going to see a refreshed strategy to drive value for our customers, colleagues and shareholders.
Here, transformation is constant. Our change teams lead the way, shaping and delivering business change on an unprecedented scale. As one of the industry's biggest success stories, we've got a reputation to uphold, and the evolution of an entire industry to chase. From organisational structure to people and processes, governance to location, our large scale, complex programmes affect every aspect of Direct Line Group's development.
What you'll be doing Delivery and Transformation are responsible for change delivery across Direct Line Group, including strategic programmes, digital transformation, property, automation, data, and technology change.
The purpose of the role is to lead the analysis of the services to identify the business process and technology requirements that will deliver the vision for new services, solutions and capabilities within Direct Line Group. You will work with a range of business, technology, procurement and supplier stakeholders to develop and implement solutions which deliver business value with agreed timelines and budget.
Work within a team of Business Analysts, act as a role model and help support and develop individuals and the BA community within Change Delivery as a whole.Identify and implement opportunities for innovation and continuous improvement in business analysis methods and tools. Proactively contribute to and support a Community of Practice.Build and maintain an in-depth understanding of business area processes, stakeholders and the core business system functionality. Support the development of business process architectures and the adoption of simplified operating models, business processes and applications.Investigate, analyse, review, define and document business requirements. Produce high quality deliverables by selecting and applying the most appropriate methods, tools and techniques and following agreed standards for the selected delivery methodologies. Manage requirements for a project ensuring there is verifiable traceability between requirements, solution and testing.Facilitate the identification and documentation of non-functional requirements and help define the case for change and support business case production.Collaborate on the design and selection of solutions within agreed architectures and standards.Inform and educate stakeholders on the potential contribution by Technology and obtain agreement on the requirements/features and ensure appropriate prioritisation is applied to meet business objectives.Support the full delivery lifecycle, ensuring requirements are properly understood and met by the delivered solution including data cleansing/migration and change implementation. Support implementation to ensure that the change is embedded and benefits realised.What you'll need We are looking for someone who can help develop and support other members within our Business Analysts community.Proven expertise in business analysis and requirements gathering with the ability to elicit, document, and prioritise functional and non-functional requirements across a range of complex business and technology projects.Experience within the financial services industry, or similar.Full understanding of the project delivery lifecycle across different delivery methodologies and has the experience of having worked on a variety of projects and programs (including transformation level) and is able to plan and manage the business analysis responsibilities for themselves.Experience in leading end-to-end digital transformation initiatives with a demonstrated background in overseeing the full project lifecycle from design through to testing and deployment, ensuring alignment with organisational goals and timelines.Strong stakeholder management and influencing skills, experience in building and managing relationships with cross-functional stakeholders.Technical and architectural proficiency with an in-depth understanding of technology systems, processes, architecture, and applications.Benefits We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
9% employer contributed pension50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown coverUp to 10% annual bonus25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 daysAdditional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.Buy as you earn share schemeEmployee discounts and cashbackPlus many moreWays of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
Together we're one of a kind. #LI-Hybrid
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