on the road, hybrid work, London, United Kingdom
The measure of success for the Senior Business Analyst role is a well-functioning analysis process that delivers quality Epics and Stories on time.
Want to join us on our journey?
You'll be experienced in... Significant experience as a Business Analyst, working on eCommerce, Omnichannel Retail, Wholesale or CX projects (B2C/B2B) Exposure to all aspects of eCommerce, including products, pricing, content, search, promotions, order creation, order management, customer service, etc.
Excellent understanding of digital/eCommerce technologies and CX/UX principles Proven experience working in an Agile methodology environment (e.g.
SCRUM, DSDM, Lean/Kanban) Practical knowledge and experience of the Atlassian software suite (JIRA & Confluence) Confident and experienced facilitating client-facing workshop of up to 15 people, including senior managers Broad experience using modelling techniques designed for business and systems' analysis e.g.
use case diagrams, process/flow diagrams, UML (class, sequence diagrams) Proficient user of MS Office and Google Docs Experience of the whole solution development lifecycle – discovery to service transition Experience working with the SAP C/4 Suite e.g.
Commerce Cloud / Hybris, Marketing Cloud, Customer Data Cloud (highly desirable) Experience facilitating or supporting discovery workshops with new clients (highly desirable) Your day will look like..... Analyse business and system requirements for client-facing eCommerce, Omnichannel Retail or Wholesale projects (B2C/B2B) Elicit and elaborate requirements via client interviews, meetings, workshops, etc.
Evaluate & propose business process design and documentation, based on software platform capabilities Create business models, workflows and other diagrams to aid the understanding of a client's requirements Document requirements, usually as Epics and User Stories in JIRA Analyse, document and validate the client's acceptance criteria for each requirement, utilising a Behaviour-Driven Development (BDD) approach Playback elaborated requirements and User Stories to the client for sign-off Handover elaborated requirements to the development teams, further supporting them by providing clarifications during active Sprints Produce concise and accurate functional documentation to support the client's learning Proactively build trusting and positive relationships with client stakeholders Manage the client expectations regarding scope and requirements Create and execute test scripts for functional features and system integrations Support the triage, recreation and root cause analysis for defects found during testing Provide initial system training to the client team, and occasionally end users Support pre-and post-implementation activities and basic application support Conduct stakeholder analysis and interviews with key client stakeholders Estimate business analysis activities and assisting the project manager with the scheduling and sequencing of business analysis deliverables Act as the primary point of contact for the client regarding the business analysis processes and their functional and non-functional needs for the software solution #J-18808-Ljbffr