We are recruiting for an experienced Allocator/Fulfilment/Logistics Executive for a very well-established premium fashion brand.
The ideal candidate will have strong attention to detail, a proactive approach, and a customer-centric mindset, ensuring our products reach customers accurately and on time, while upholding our brand standards.
Key Responsibilities Order Processing & Fulfillment Accurately process and fulfill customer orders using our order management system.
Ensure all orders are picked, packed, and shipped within the specified timeframes.
(using a distribution carrier) Coordinate with the carrier to prioritize and organize daily shipments.
Shipping & Logistics Coordination Liaise with shipping carriers to arrange timely pickups and manage shipping schedules.
Track shipments to resolve delivery issues and proactively communicate delays or changes.
Handle international shipments, including documentation for customs when required.
Returns & Exchanges Process returns and exchanges in a timely manner, adhering to brand policies.
Inspect returned items for quality and restock inventory as appropriate.
Communicate with customers to resolve return-related queries.
Data Entry & Reporting Update internal systems with order, inventory, and shipment data accurately.
Generate reports on order status, inventory levels, and shipping metrics for management.
Continuous Improvement Identify opportunities for operational improvement to enhance efficiency.
Participate in team meetings to contribute ideas for process refinement and improved customer satisfaction.
About you: 1-3 years of experience in logistics, fulfilment, logistics, allocator, warehousing, or a similar role within a retail or fashion environment.
Strong organizational skills with attention to detail and accuracy.
Ability to multitask and work in a fast-paced environment.
Familiarity with shipping carriers and their systems (UPS, FedEx, DHL, etc.).
Proficiency in MS Office, especially Excel, for reporting and data tracking.
The office is based in Central London but had hybrid working - going into the office once every 2 weeks.