Senior Administrator (Student Services)

Student Services delivers a range of high-quality support that enables our students to achieve their full potential.
We place students at the heart of what we do, support their wellbeing, and ensure they have timely access to a range of services.We are recruiting for a Senior Administrator to join the Student Services Operations team to support the work of the?, which provides advice and guidance to students who require additional support to help them succeed in their studies.About the roleWorking as part of a small team of administrators, you will:? provide professional and high-quality reception and administrative support to the Inclusion and Disability Service and act as the first point of contact for initial enquiries from students, staff and external stakeholders.
respond sensitively to enquiries and handle personal information in line with university procedures and data protection legislation.
manage student appointment bookings, ensuring all associated tasks are completed and that waiting times for appointments are kept to agreed timescales.
use CRM systems to create and maintain accurate records.
As this is a student-facing role, you will be based predominantly on campus.
About you:Excellent organisational and communication skills are essential for this role.
You will also: have experience of reception and administration work in a similar settingbe confident in following agreed procedures when referring or escalating enquiriesbe self-motivated with the ability to manage and prioritise your own workloadhave excellent IT skills, with the ability to use Microsoft packages and CRM/database systemsexperience of handling enquiries and sensitive information confidentially be able to work flexibly as part of a team and adapt to a changing workplace.