Job summary An exciting opportunity has arisen for a Band 4 Senior Administrator- Medical Secretary to support North dales community intervention team.Your role will consist of being responsible for ensuring the provision of a full secretarial service toconsultants, junior medical staff, advanced practitioners, and other staff within themultidisciplinary team.
To undertake non routine activities which may be delegated by line manager,consultant staff or other members of the multidisciplinary team.Depending on work area, may have day to day responsibility for provision of aneffective administration service for a designated area of work and for the day to daymanagement of the administration staff within that team.To resolve problems which may be received directly from service users, family or carers or referred by members of the administration team.
To always interact compassionately with service users and carers.
Service users have a range of mental health conditions.To always promote a positive image of people with mental health conditionsand learning disabilities.
To always promote a positive image of the Service and the wider Trust.
Main duties of the job First point of contact for service users, family and carers dealing with a range of enquiries or concerns in person or over the telephone.
This may involve arranging for an interpreter.Provides a full range of personal assistant duties for medical staff including triaging of e-mails and post, administering annual leave and study leave applications, booking attendance at training events and conferences and liaising with designated staff to ensure accommodation and travel is booked as required.First point of contact for managers, general practitioners and other healthcare professionals within and external to the Trust, dealing with a range of enquiries, queries or concerns on behalf of consultants and medical team, to support them in communications with all groups or individuals involved in the service.
About us We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.We nurture the recovery journey of anyone in need of our help.
In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood.
Our patients, their families and carers work together with us towards better mental health.We're committed to new thinking that improves the wellbeing of our region.
We connect with our communities and partners to get mental health care right, in areas that really need it.We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description Job responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
You must have the Right to Work in the UK in order to be successfully appointed to this role.
Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Person Specification Qualifications Essential BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent ( NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale.
IT Qualification ( ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9).
Experience Essential Implementing and maintaining systems and processes within an administration team.
Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information Co-ordinating meetings and associated duties.
Extracting data and report preparation.
Participation in service and quality improvement initiatives.
Advanced typing skills and inputting data accurately and efficiency.
Knowledge Essential CUnderstanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
A sound understanding of quality improvement initiatives.
Organising and completing demands and workloads meeting deadlines using delegation where necessary.
Problem solving for an area of work or developing alternative or additional procedures.