We use our expertise and products to craft customer experiences.
Our range of services helps global brand acquire, engage and retain choice-rich customers.
2023 Collinson International Limited.
Registered in England & Wales under registration No.
2577557 Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.
The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Experts in Travel, Accident, Health and Specialty insurance products, we support a range of brands across multiple sectors directly or via distribution partners covering the UK and Europe – which include household names such as Easyjet, PostOffice, Columbus Direct, SAGA, TIF Group, Allianz, Hiscox, Globelink, CoPlus, Bastion, Pier, Ticketplan – plus many more!
Our insurance business incorporates our UK and EEA based authorised and regulated insurers, and for Travel Insurance a full claims administration and assistance business.
We're proud to say that we currently possess 20% market share of the UK travel insurance market, and 30% share of all D2C travel insurance sold online in Italy, via our Columbus Direct brand – with exciting plans to grow further across Europe!
About Multi- Lines: Our Multi-Lines business, covering a whole range of specialty / ancillary, add-on and niche personal lines products has had significant double digit percentage growth year on year in the last 3 years and expects to continue in this vein.
You would be an important part of this ongoing success story.
The role: As a Senior Account Manager you will be responsible for growing and nurturing key client relationships across our medium to large clients .
You will need to analyse and adapt existing strategies or implement new ones to react to business and regulatory trends, whilst understanding fully the market in which they operate.
Key Responsibilities: To build credible long lasting relationships at all levels within a defined account portfolio To preserve existing business at profitable margins and achieve income and profit for all accounts To generate additional income through our existing accounts by introducing and cross selling Collinson existing product set Ensure new clients are successfully implemented and are delivering expected benefits Able to transform the needs of the client into a realistic project and meet the client's expectations To assist with the preparation of contractual agreements Work with the functional team to produce monthly reports on all areas of client activity, aligning these to business plans and priorities and ensuring awareness of client KPIs against forecast Work with compliance and other teams to ensure we have the appropriate oversight of our agents and their distribution chain Work with Underwriting and other teams to devise a detailed tailored plan that maximises income in the short and longer term To effectively solve problems and manage risk to ensure achievement of targets To prepare presentations, proposals, account development plans, contact reports as necessary To support and work positively within the framework of the Commercial Strategy at all times Provide reports and analysis as required Knowledge , skills and experience required for this role: Proven commercial experience building partnerships with customers and prospective customers within the insurance market Experience in managing multi-functional client implementations with a particular focus on the insurance/assurance industry Experience in negotiating both commercially and financially within a pressurised environment Key Skills: Be able to demonstrate excellent communications skills being both articulate and confident Organised, with the ability to prioritise and demonstrate effective time management Proven track record of delivering creative solutions to overcome obstacles and enhance profitability Able to transform the needs of the client into a realistic project and meet the client's expectations Ability to network with, and influence, senior people both internally and externally in order to achieve a pre-defined outcome Strong proficiency using MS Office suite incl.
PowerPoint, Excel and Word Excellent communication skills both verbal and written Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.
Our company values are: Act smarter, Do the right thing, One team and Be insight led.
These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ******