Senior Account Manager - Experiences By Wembley Stadium

The Experiences by Wembley Stadium Team are looking for a Senior Account Manager to maximise membership retention by creating and maintaining a high level of service excellence and developing professional relationships with members.
You will manage a team of high-performing Account Managers and Account Executives to ensure a quality membership experience across the portfolio of all Experiences by Wembley Stadium products and will be continually identifying opportunities for revenue growth.
Please provide a cover letter with your application, outlining your interest and suitability for the role.
What will you be doing?
Ensure that the membership services and retention management strategy are achieved by building and managing relationships and expectations with potential and existing members.
Ensure annual satisfaction and renewal targets are achieved.
Act on any upsell opportunities and manage regular contact, communicating any relevant updates, offers, or changes to keep members fully informed.
Create a member-focused culture by leading on excellent customer service standards, consistently exceeding expectations and creating a responsive customer environment Understand all Experiences by Wembley Stadium products and intuitively know how to position them accurately, depending on the member profile.
Deliver content for Member BAU activities and communications as and when required.
Identify additional spending and upgrade opportunities for Members.
Day-to-day management of accounts.
Attend Wembley Stadium events and Member events as and when required.
Partner with the sales, marketing, hospitality and ticketing teams to deliver exciting and creative solutions, constantly adding incremental value to the products.
Manage, coach, and develop a high-performing team of Account Managers and Account Executives to meet and exceed our members' requirements.
Manage teams against KPIs and objectives, help support individual development and improve team performance.
Actively use all relevant systems (such as CRM) and follow all procedures to ensure all communications are recorded, potential leads are followed up, and sales are processed correctly.
Executes additional tasks as required in order to meet FA Group changing priorities.
Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check.
The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Essential for the role : Proven mid-term experience in managing an incentive-based successful sales force and account management.
Customer-focused with excellent verbal and written communication skills.
Relevant experience in creating engagement with digital leads.
Ability to utilise new techniques, ideas, and problem solve.
Ambitious, commercially astute, driven, and willing to deliver successful sales and account management teams.
Able to facilitate productive, motivating sales meetings.
High level of numeracy.
Ability to create presentations and present to a wide range of key stakeholders Skilled in Microsoft 365 software including Excel, Word, PowerPoint and Outlook.
Beneficial to have: Experience of leading a sales team within a membership, retention and loyalty role.
Excellent time management, organisational and follow-up skills.
Good presentation skills.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football.
We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role.
But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
Free, nutritious lunches, at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional Thank You days leave, volunteering days as well as 25 days annual leave.
A hybrid working model offering greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers Our Organisation The Football Association [The FA] is the not-for-profit governing body of football in England.
It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup and Women's Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team.
The remaining days can be worked remotely.
We will continue to monitor this model and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of Wembley Stadium or St. George's Park unless the role is advertised as a home-based contract.
The contractual location of this role can be found at the top of this advert on our FA vacancy page.
The FA, For All, For You Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
https://www.thefa.com/-/media/thefacom-new/files/about-the-fa/2021/fa_a-game-for-all-strategy.ashx A Game For All outlines three key strategic commitments - Lead the Change, Be the Change, and Inspire the Change - which will ensure tackling discrimination remains a core priority for English football for years to come.
We are a diverse workplace, aspiring to represent football across the country.
The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer.
If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check.
The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Documents TM0934 FA BENEFITS BOOKLET V1.pdf (188.82 KB)