MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull.
4 on 4 off days and nights available Shift timings will be: 06:30-18:30 / 18:30-06:30.
Payrate: £12.50ph Main Responsibilities: Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner Assisting colleagues across the UK with booking on/off processes Report writing/completing incident forms Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates Ensure any health & safety or HR issues are escalated accordingly Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
Maintaining and sustaining an updated knowledge of all aspects of the company.
The ideal candidate will: Be passionate about delivering excellent customer service Have experience of a workforce management system Have a genuine desire to help push the business forward, looking at ways to continuously improve processes Have excellent communication skills Be able to work within a team as well as on their own and unsupervised Possess excellent communication and IT systems skills Can work under pressure whilst maintaining a positive attitude Have good time management skills Be able to work shift patterns and provide flexibility, where required Qualifications and experience: Experience in the security industry would be advantageous but not essential Call centre / Helpdesk experience advantageous Experience using a time and attendance or workforce management system Knowledge of MS Office, Excel and Outlook advantage but not essential Experience of working on the telephones essential Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
SIA DS and CCTV are advantageous but not essential as training can be provided Skills required.
A valid SIA SG or DS Licence - (CCTV Licence is advantageous but not essential as training will be provided) Competent computer skills with a good knowledge of computer systems.
Excellent communication skills Ability to create comprehensive incident reports Ability to work independently and as part of a team A 5-year checkable work/education history is required Happy to help others attitude!
Benefits: Full uniform supplied.
Access to in-house training CCTV and First Aid Free International Professional Security Association (IPSA) membership Perks at Work High Street Discount Scheme Access to 24-hour counselling helpline through IPSA Access to 24-hour legal helpline through IPSA Double pay on Bank Holidays Full training provided Free parking Overtime available on request If this sounds like the ideal role for you, please apply with your CV.
We look forward to hearing from you!
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