Primary Responsibilities:• Utilize constant "Observations & Reporting" practices• Assist Emergency Services Personnel as applicable• Observe Video Surveillance Camera monitors• Report "anything out of the ordinary' – Report Writing• Patrol designated campus parking areas; hourly interior and exterior patrols utilizing the m-Post documentation system installed on the Security Cellular Phone• Report violation of applicable laws, ordinances, and Community Hospice policies and procedures• Through Deportment, (Command Presence) maintain a safe and secure community environment• Demonstrates positive customer-service practices with patients, visitors, vendors, and staff• Study and maintain knowledge retention of the Community Hospice Safety & Security Officer Manual – complete the final exam with a minimum of a 75% accuracy rate within the first 90 days of employment (Probation Period)• Inclement weather or other natural/man-made emergencies will require the Security Officer to Perform duties as outlined in the Comprehensive Emergency Management Plan.
Overnight stay may be required.• Required to maintain shift coverage up to an additional four (4) hours in the event of call out or unexpected absence of shift relief• Flexibility to work various shifts at various locations• Completes annual mandatory trainings• All other duties assigned by the Security Management Team including maintaining a professional uniform appearanceRequired Licenses/Certifications:• State of Florida Class "D"/ Unarmed Security Officer License preferred• Current State of Florida driver's license with driving record acceptable to Community Hospice insurance carrier, and reliable transportation that is available 24/7Qualifications:Education/Experience: Any combination of education and experience that would provide required skills and knowledge for successful performance would be qualifying.
Typical qualifications would be equivalent to: • High School diploma or G.E.D.• Minimum of two (2) years previous experience in security - related industryKnowledge of:• Video Surveillance Systems monitoring/reporting• Monitoring of Fire panel & Alarm Systems• Basic computer skills, word, excel & power point• Access control• Customer Service Skills-internal/external client Skilled at:• Customer Service Skills-internal/external client• Excellent oral and written communication skills• Good organizational skills• Observing and Reporting practices• Providing assistance to:? Visitors, Vendors, and Staff members• Good physical health• Possess safe driving skills• Ability to Deescalate verbal confrontation• Ability to function calmly in stressful, negative-emotional situations• Courteous to patients, visitors, and staff• Effectively communicate with the security Management Team during emergency, safety or Other "out of the ordinary" situations