Job summary The post holder will deliverall aspects of work to service standards for SystmOne tasks, medical reportsand medico-legal requests, safeguarding referrals and administration of allactivities related to the work of the referrals administration/ secretarysteam.In addition, the post holderwill be the first line manager for team performance, team work rosters andabsence management with support from the Practice Management Team and will formpart of the Administrator Senior Team for monthly updates and reviews on allmatters related to practice service delivery.The post-holder will workclosely, and under the direction of, their Line Manager to improve standardsacross a wide range of referrals administrative activity.
Main duties of the job Achieving service levels for all activityunder the remit of the Secretarial Team.Management of all daily processes andsystems for the team to ensure adequate cover for all aspects of work withinthe team Maintaining an effective team throughsupervision, training and line managementWork within the secretarial team andcontribute to the workload as required when management responsibilities are notrequired.Networking with the broader Senior Clerk TeamsManaging data quality issues and service levelactivities for the team.highly knowledgeablewith all functions of the clinical system and their applications plus nationaland local quality standards for primary care.A good understanding of Quality Outcomes, CQCrequirements from the team they lead and other systems related to referrals administrationare required for this role.Be aware of the various statutory requirements and will assistin implementation as directed by Practice Management.
Providingsupport, advice and training for current and new staff in the use of theClinical System and non-clinical processesWorking,as necessary, to validate patient information, performing regular checks andquality audits.Carry out performance reviews, appraisals and inductions forappropriate members, encouraging furtherprofessional developmentAnyother duties as may be determined by the Practice Management Team and Partners.
About us Thomas Walker Westgate Healthcare are a 25,000+ patient Practice and therefore one of Peterboroughs largest practices and an active member of Peterborough and East PCN.
We are looking for candidates, who will enjoy working in a supportive team looking after a very diverse population of patients from two sites.
If you are enthusiastic and passionate about delivering high quality care to patients, we want to hear from you!We are a dynamic, forward thinking practice based within the city of Peterborough, and an experienced and welcoming team of staff.
Recognised as a training practice, we currently have 3 Registrars and additionally host Cambridge Medical Students.
We have an excellent approach to working in partnership with our teams and have a flexible approach to all that we do.
We are keen to ensure the continued long term delivery of excellent primary care to our local community.
Job description Job responsibilities The post holder will deliverall aspects of work to service standards for SystmOne tasks, medical reportsand medico-legal requests, safeguarding referrals and administration of allactivities related to the work of the referrals administration/ secretarysteam.In addition, the post holderwill be the first line manager for team performance, team work rosters andabsence management with support from the Practice Management Team and will formpart of the Administrator Senior Team for monthly updates and reviews on allmatters related to practice service delivery.The post-holder will workclosely, and under the direction of, their Line Manager to improve standardsacross a wide range of referrals administrative activity.Key Responsibilities ofthis role include:Achieving service levels for all activityunder the remit of the Secretarial Team.
Management of all day to day processes andsystems for the team to ensure adequate cover for all aspects of work withinthe team Maintaining an effective team throughsupervision, training and line managementTo work within the secretarial team andcontribute to the workload as required when management responsibilities are notrequired.Networking with the broader Senior Clerk Teamsand linking procedures and processes to the broader Practice for improvedefficiencies Other duties expected of the role Managing data quality issues and service levelactivities for the team, providing individual and team support and guidance tothe team as necessary.The post-holder will be highly knowledgeablewith all functions of the clinical system and their applications plus nationaland local quality standards for primary care.
A good understanding of Quality Outcomes, CQCrequirements from the team they lead and other systems related to referrals administrationare required for this role.Thepost-holder will be aware of the various statutory requirements and will assistin implementation as directed by Practice Management.
Providingsupport, advice and training for current and new staff in the use of theClinical System and non-clinical processes to ensure that all aspects of workmeet required service standards.
Working to ensure all staff receive adequateannual appraisals and reviews.Working,as necessary, to validate patient information, performing regular checks andquality audits.Assistingin the recruitment and selection of Team members as required.Thepost-holder, once competency has been signed-off by the Manager, will be giventraining to carry out performance reviews, appraisals and inductions forappropriate members of staff and act accordingly in encouraging furtherprofessional development and provide necessary training opportunities.Logginghealth and safety, compliance and building maintenance issues, reporting suchto the organisation responsible for maintenance and monitor for completion ofworks.Anyother duties as may be determined by the Practice Management Team and Partners.
Person Specification Experience Essential SystmOne User ERS User Dealing with patients or third party organisations via telephone/ e-mail Managing complex tasks Experience in healthcare setting Desirable Overseeing staff and team rotas Qualifications Essential GCSE grade A to C in English and Maths