Job summary Are you ready to embark on a career where your professionalism meets confidentiality, your meticulous nature thrives, and your ability to handle pressure shines?
Look no further!We are currently looking to recruit an enthusiastic and motivated Secretarial Assistant to join ENT within the Head & Neck Unit at Peterborough City Hospital.The ideal candidate will possess a high degree of professionalism, are meticulous in their work and have the ability to work under pressure at times.
Main duties of the job To assist in the provision of an efficient, responsive and flexible service to support the secretarial team, consultants and their medical team, to assist in the smooth running, participation and efficient organisation of the daily routine duties in the ENT department.To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times.To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times.Provide assistance to the other members of the team and assist with their workloads as necessary.
About us We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.As part of our commitment to supporting our employees we offer a range of benefits including: Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);Membership of the NHS Pension Scheme:Flexible working opportunities;Enhanced hourly rates for unsociable hours night shifts, weekends, bank holidays;Opportunities for career development and training to help you progress in your role;Wellbeing support and activities to promote a healthy work environment;Access to our in-house physiotherapy service;On-site canteens offering subsidised meals;Subsidised staff parking (currently free);Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles.
Join us and become part of a team dedicated to making a positive difference in our community.
Job description Job responsibilities Please refer to the job description and person specification for more information regarding the job role.
Person Specification Education and Qualifications Essential Educated to GCSE level standard English Language at Grade A - C (or equivalent) Desirable NVQ 2 in Business and Administration Experience Essential Previous Secretarial/Office experience Experience of working with the general public and/or professionals Demonstrate an understanding of customer care/ability to work with sensitive and confidential information Desirable Experience of using MS Office, particularly MS Word and Outlook Experience of working within the NHS and an understanding of medical terminology Experience of using Hospital systems Key skills Essential Good standard of written and verbal communication at all levels Organisational skills and a flexible approach to work Commitment to self-development Ability to prioritise workload and work under pressure to ensure deadlines are achieved Knowledge Essential Knowledge and understanding of Confidentiality and the Data Protection ACT Desirable Understanding and working practice of NHS performance targets including 18 week referral to treatment times