Second Line Support Engineer

Contract Second Line Support Engineer - SC Clearance required - Berkshire Up to £180 per day outside IR35 Our client is seeking an SC cleared support professional to join their Technical Support team.
You will handle incoming technical support incidents, requests and changes.
You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained.
You will be responsible for the resolution of tickets and calls ranging from simple password resets to complex server queries.

Essential skills: SC clearance
Knowledge of MS Cloud, Azure, O365 fundamentals
Active Directory administration
Use of ITSM toolsets
Strong Customer service skills, both written and verbal
Understanding of ITIL
Strong attention to detail
Available immediately
Please apply with CV to be considered.