Scheduler ( Nights )

NIGHT TEAM MEMBER - 4 on 4 off - 12 Hour Shifts ( 7pm - 7am ) or ( 9pm - 9am )  Become part of a successful operation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service.
Reporting to your Manager you will be responsible for being the first point of contact for customers and driver.
This role requires a high level of flexibility & the ability to communicate both verbally and written.
Duties to include but not limited to : - * Provide a high standard of customer service to all customers  * Respond appropriately to both customers and drivers  * Allocate jobs to drivers & planning to achieve the required response times  * Handling of live customer complaints  * Full awareness of real-time resource availability  * Pricing of jobs for drivers & customers as per pricing process * Maximise opportunities to prevent occurrence's of loss-making jobs.
What we need from you to be successful :- * Strong Work ethic giving full attention to detail & accuracy  * Able to solve complaints and issues  * Able to work alone and unsupervised at times * Experience within a high pressured environment is advantageous  * Strong admin skills & willingness to be flexible.
If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you  Apply Now for a positive career move