Sales Support Administrator, Enniskillen area Salary depending on experience Hours of Work: 8am-5pm, Monday - Friday Duties Establish and maintain administrative processes and procedures for the effective running of the office Correspondence with customers and hauliers through their daily shipments Keeping Treatment Cert, entering in system and logging data from treatment Proof of Delivery filing Input bridge tickets on excel (daily task) To undergo training and to become efficient in the use of the IT system Input data into Customer pricing tables Completing relevant reports Overseeing day to day walk in customers In conjunction with the Credit Control Department, ensure that all sales invoices are issued and settled in accordance with the company's terms of business Oversee timber invoices and manual invoices on a daily basis Resolve problems to customer's satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action To maintain and update customer database with accurate information Respond quickly and efficiently to all in-coming sales enquiries or customer queries, by telephone and email To set a positive example in all areas of compliance and encourage a culture of ownership and personal responsibility Proactively comply with all the Company's Health and Safety rules, regulations, policies and procedures Answer phone in an expedient manner and direct calls to the appropriate person Perform other clerical duties such as scanning, photocopying and filing Essential Criteria Previous administration experience, ideally in a similar role e.g Sales Support / Customer Service Excellent knowledge of MS Excel, Outlook and Word Strong organisational and analytical skills with strong written and verbal communication abilities Excellent Customer Service skills Desirable Previous Sales experience A 3rd level qualification, ideally in a business-related subject To apply please send cv to or call (EXT 345) #INDPRTDWN24 Skills: Customer Service Administrator Sales Support