Company Description We're Together.
For over 50 years, we've helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to lending.
That means we take the time to understand our customers and find a property finance solution that works for them.
Our door is always open, so we can often help when other lenders can't or won't.
Our large product suite of mortgages and secured loans gives us the flexibility to help in a wide range of specialist lending scenarios, including residential mortgages, short-term finance, buy-to-let, commercial and semi-commercial mortgages and loans, auction finance and development funding.
Based in Cheadle, Cheshire, our 750 colleagues use their expertise and industry knowledge to help our customers throughout the UK, backed by the power of a £7 billion loan book.
Job Description As our Sales Operations Director, you will be reporting to the Group Sales Director and acting as their 2ic.
Through your management structure, you will ultimately be responsible for circa 55 direct telephony Sales professionals, in turn, responsible for direct sales across both our regulated and non-regulated lending streams.
We always aim to give our customers the best possible outcomes and experience.
You will ensure that this is delivered to the highest possible standard.
In this role, you will ultimately be responsible for managing and developing telephony, email and social campaigns for the direct sales channels.
Using MI and insights, you will be constantly looking for ways to improve processes and ways of working across the sales teams by reviewing and refining current processes and never settling for second best i.e.
by optimising campaign conversion, improving abandonment rates, ensuring appropriate call cadence, improving conversion to fund rates, implementing efficient shift patterns etc.
whilst working within FSA and RCSA parameters.
Typical duties include: This role will be certified under the SMCR regime Managing effective and efficient processes and procedures and ensuring that Together remains compliant with all internal and external requirements Identify and understand emerging customer trends, keeping Together ahead of the market, and identifying the potential impact on, and the risks to the strategy.
This includes technology, customer and intermediary trends.
Implementing best practices to streamlining operations, reducing processing times, and minimizing errors Support the SMF so that a risk and compliance culture is embedded and meets the Group Risk appetite.
Tracking and reporting on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, along with operational efficiencies Acting as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery Role model and set standards aligned to the company beliefs, in both personal conduct and the management of team/individual performance.
Qualifications Ideal qualifications and experience: Managing telephony sales teams Strong knowledge of commercial /corporate lending products and services Experience in managing teams and improving operational workflows Additional Information Benefits working at Together 26 days holiday, (increasing with service) your birthday off, and bank holidays Buy & sell holidays Discretionary annual bonus Matched pension contribution Life assurance Critical illness cover Amazing and subsidised on-site restaurant Health cash plan Private medical insurance Free access to company holiday homes Travel season ticket loans Ride to work scheme Free local gym access Local bar / restaurant discounts Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace.
Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are.
We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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