Position: Sales Director, Client Success Team, Europe / Latin America
Location: Hybrid, based in the UK
About LRN: Do you want to use your Client Service Expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.
LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and Latin America. More than 2,500 companies worldwide (including some of the world's most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.
About the role: LRN is seeking an experienced Sales Director to lead a team of client success managers in the European / Latin American regions. With responsibility for the team sales target, you will ensure the successful performance of each CSM, supporting relationships and ensuring value delivery across our existing customer base. You will work closely with the Delivery team, with each Project Manager and with other LRN teams to ensure successful adoption and use of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by ensuring your team members are trusted strategic advisors to our clients, strong customer advocates, and the link between LRN and our existing customer base.
The individual in this role will have the opportunity to: Lead and motivate the CSM team to develop customer relations, renew accounts and deliver growth revenue.Ensure team members effectively analyze client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate.Ensure team members execute ongoing formal Program / Business Reviews with client stakeholders and sponsors.Monitor individual account work streams and projects.Oversee all commercial aspects of client relationships including contract amendments, recognition forecasting, statement of work, pricing, and service credits.Develop and execute strategic plans to achieve sales targets.Execute performance improvement programs to upskill new and existing employees in the CSM team.Ensure the team understands and exemplifies LRN's value propositions and processes.Minimum Requirements: Minimum of five years of sales leadership with experience retaining and expanding existing accounts.Exceptional team leadership, development and management abilities and a proven commitment to customer service.Experience supporting individuals who are using a SaaS business application.Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects.Extremely effective written, oral, and presentation communication skills.Strong Microsoft Office skills and a working knowledge of technology and system interfaces.Familiarity with Salesforce.com.Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions.A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN's mission of inspiring principled performance.LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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