The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
**You must have the Right to Work in the UK. Sponsorship is not available for this role **
Sales and Administration Specialist - Dutch speaker - Camberley - Healthcare. You will be in our Camberley office 2 days a week.
Meet the team:
The Dexcom Sales and Administration Specialist is an exciting role that requires a high level of customer service and account administration skills. It is a responsible position that engages with a number of internal and external stakeholders including diabetes health care professionals, patients and wholesale partners. It requires professionalism, attention to the detail, organisation skills and a willingness to go the extra mile.
The main responsibilities are setting up and processing new orders, managing all aspects of account administration, dealing with patient enquiries, and working closely with a team of specialist Territory Managers (TMs) to help develop customer relationships and grow new patient numbers.
Where you come in:
Answer and handle inbound calls from Dutch phone lines
Handle and respond to email enquiries
Set up and process new orders
Provide a high level of account management and administration for all accounts within the region
Work closely with TMs to communicate account updates and make them aware of any issues
Support on Benelux specific marketing projects as required
Drive customer service standards and maintain agreed service level agreements (SLAs)
Maintain a high degree of accuracy when entering data (customer management systems)
Keep up to date with our products and their development
What makes you successful:
Be fluent in English, Dutch, both written and spoken languages (business essential)
Be fluent in French, both written and spoken language (desirable)
Have a knowledge of healthcare systems in the Benelux countries (desirable)
Have knowledge of the diabetes sector (desirable)
Be experienced in account administration and managing customer relationships (essential)
Have experience of working in a sales focused environment (essential)
Have a passion for delivering excellent service (essential)
Be experienced in working with CRM platforms and Microsoft applications (desirable)
Ideally have some sales and marketing experience (desirable)
Have an open mindset and a willingness to learn (essential)
Have a keen eye for detail (essential)
Have strong prioritisation skills (essential)
Have plenty of initiative and be a self-starter (essential)
Have good communication skills, both verbal and written (essential)
Have an empathetic approach to customers and colleagues (essential)
Education Requirements:
Typically requires a minimum of 4-6 years of related experience and High School diploma/certificate or equivalent
What you'll get:
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required:
Up to 20%
Flex Workplace:Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicitedresumes/applications.