Sales Administrator

Job Title: Sales Administrator Location: Keele Salary: £24,000 - £27,000 (DEO) We are looking to recruit a Sales Administrator to work in our Sales Administration Team based in our Keele office.
Reporting to the Sales Administration Manager you will be responsible for the Customer Sales journey on Order to Installation Booking, Retentions, Cancellation conversion to customer.
Role Responsibilities: Contact Customers post grace period who have placed and order but not scheduled an installation to all for efficient maximisation of the installation calendar Manage retention and renewal of existing customer connections as contracts fall due for renewal to maximise forward cash flow.
Report on renewal rates and adhere to KPI's for conversion of existing contracts to new contract terms at target renewal rate.
Contact customers who have placed a cancellation via the portal to check reason for cancellation and offer assistance if it is due to customer journey issues and try and secure the order and installation booking.
Participate in team meetings, training and activities Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures Skills and Requirements: Scheduling experience in a fast paced environment Confident liaising with Customers Fully conversant with Microsoft Office packages A positive approach to work Excellent organisation skills The ability to work well under pressure