Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets.
Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.
Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defence industry in TIME magazine's "World's best companies 2023" ranking.
Number 1 in aircraft landing and braking systems, Safran Landing Systems equips the commercial, regional, business and military fleets of more than 25 key airframers.
Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair.
Reference Position description Domain
Performance and Support
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Customer Support Apprenticeship
Employment type
Apprenticeship
Contract length
Full time
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Customer Support Apprenticeship
Starting Salary: £17,922
Starting Date: September 2025
Entry Requirements: Minimum of 5 GCSEs with a Grade C/5 or above in Maths, English and Science (or predicted for 2025).
Please ensure this information is clearly listed in your application.
The Future of Aircraft Design, Pioneered by you
What will you get as a Customer Support Apprentice at Safran?
You'll work with industry leaders/the latest equipment/you'll gain valuable experience in aircraft production/ you'll work with the brightest minds in aerospace engineering
You'll get to work with a great/knowledgeable/innovative/diverse team on interesting/sustainable projects.
You'll have opportunities to learn and progress - with large investment being put into the site currently it's an exciting time to join as our growing local team.
You'll have Friday afternoon off/We have a 4.5 working day week.
You'll get to choose from our huge range of flexible benefits, including cycle to work, technology savings, retail discounts, healthcare, sports clubs, 25 days holiday, up to 8% pension contribution, profit share and shares.
The Customer Support Apprenticeship Programme:
As part of your apprenticeship, you will complete:
Year 1: You will spend time at a private local engineering training provider where the relevant qualification units will be delivered and assessed.
Year 2-3: Will be delivered and assessed within Safran where you will be required to achieve a Level 3 Diploma.
To support individual Development Plans, all apprentices will spend allocated time to work in different departments according to each training needs
Travel specifictity Additional description
What will I be doing?
• Dealing with internal and external customers providing product knowledge and support to investigate and solve in service issues with airlines and operators
• Produce, review and update technical documentation to support air framers for a variety of products
• Forecast spares demand using statistical analysis working with other team members to integrate market intelligence into the forecast
• Complete in depth data analysis to identify areas of concern and propose recommendations for improvement to avoid excessive and shortages of products.
This will enable you to develop an excellent foundation in the Customer Support Centre.
As a valued member of the team, your knowledge and skills will be utilised to assist our continuous improvement programme, thereby ensuring that our customers are supported through the life cycle of our products.
What do I need?
You will have a keen interest in science and engineering and be able to demonstrate a
methodical and thorough approach to work.
You will possess excellent problem solving abilities.
The role of apprentice will require you to be a confident communicator with strong interpersonal skills.
You will be a motivated, hardworking individual with excellent planning and organisational skills.
The ability to work effectively as part of a team and on your own will be key to your success.
Candidate skills & requirements
Successful candidates will need to have achieved, or expect to achieve at least 5 GCSE's - including Math and English - Grade A-C or 5-9, Science and a technology.
Time shared between the Safran Landing Systems Services site and the Training Providers site, both located in Gloucester
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can can demonstrate a variety of skills and experiences relevant to the requirements of this role.
We will consider all applicants who meet the minimum requirements regardless of their age, identity or background.
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please get in touch for an informal chat.
We will make every effort to respond to your request for assistance as soon as possible.
'Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check'
Position location Job location
Europe, UK, England, South West
City (-ies)
Cheltenham Road East GL2 9QH Gloucester