About the Role :As a Roofer you will be working in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.A Roofer in our Croydon branch you will be Part of a local team undertaking high standard Roof repairs and refurbishment activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.You will have a certified core trade in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures.Take ownership in undertaking construction, fault finding and maintenance repairs aiming for a first time completion whilst remaining within budget and time parameters.
Ensure that the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID,condition of vehicles and maintaining a high standard of Health & Safety requirements.
It may be necessary where requested to obtain customer feedback on completion of works.Process all activities in association with tasks/works electronically utilising a hand held device (PDA).
This includes, but not limited to, worksheets, timesheets, and photographic evidence of works before / during / after, van stock replenishment, booking of annual leave, vehicle inspections, safeguarding issues, risk assessments and method statements.Keep all supplied company assets in a good condition in line with the company policies and report to your Supervisor/Manager where damages occur.Utilise existing stock or collect materials as and when required to meet works order requirements, in accordance with standard operating procedures for purchasing and van stock control compliance.Attend informal and formal meetings and training sessions as required.Participate in call out cover required to ensure contract compliance & service user satisfaction for emergency repairs.Role Criteria:Roofing experienceGood Customer Service skillsUK full driving licenseAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.Benefits we can offer you.
25 days annual leave plus bank holidaysAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much moreFamily friendly policiesCompany Van, Fuel Card and Uniform